Fintech Strategy & Operations Associate

Our success is powered by our incredible people, supported by benefits that help them thrive.

No matter where you're based, you'll enjoy:

• Unlimited paid holiday (yes, really)
• Participation in our company share program
• Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
• An annual Learning budget of €300 (and more for high performers) to support your development
• Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
• A work from anywhere policy with flexibility to work abroad for a few weeks each year
• Relocation options, available after one year
• Flexible, hybrid working options
• A home office setup budget to make your workspace your own and a monthly work-from-home allowance
• Claude tokens, so you can automate workflows and build smarter, more efficient ways of working

You'll receive additional benefits that vary by location, from healthcare and retirement plans to team events, socials and other perks. Ask us about it during your interview process.

• Knowledge of payments or fintech value chains, pricing or unit economics
• Familiarity with tools like Jira, Confluence and Slack

Spain

€53.500-€70.000 EUR

UK

£59,000-£79,000 GBP

France

€59.000-€77.000 EUR

Germany

€71.500-€93.000 EUR

The hospitality industry is uniquely human, and it deserves technology that's just as inspiring as the people behind it. At Mews, we're transforming the industry with a platform that helps hotels run smarter, move faster and create better guest experiences.

You'll work with smart, curious people who care deeply about what they do. You'll have autonomy and the trust to make good decisions and move quickly. And you'll enjoy a real sense of purpose as you see the impact of what we're building.

If you're motivated by ownership, curiosity and meaningful impact, and are driven to deliver consistent high performance, you'll feel at home here.

Let's get into the specifics. It's impossible to capture every nuance of a role - especially at a rapidly growing company like Mews - but if we had to distil it into a job description (which we do because this is a job description), it would be this:

You'll turn big-picture fintech strategy and business cases into concrete, end-to-end execution plans that bring Finance, Pricing, R&D, Operations, Compliance, Legal and GTM together. Fintech initiatives at Mews move fast and touch many teams, and this role exists to pressure-test assumptions, connect the numbers to operational reality, and keep momentum instead of stalling in ambiguity. It's a chance to shape how a growing fintech business sequences its next moves, with real visibility into how strategy becomes execution.

You'll coordinate cross-functional fintech initiatives, migrations, product or feature rollouts, process or pricing changes, and build the roadmaps, executive materials and trade-off breakdowns that senior stakeholders use to work out what happens next.

As Mews' fintech and payments footprint grows, more initiatives draw on the same resources across Finance, Pricing, R&D, Operations, Compliance, Legal and GTM. This role exists to keep those initiatives realistic, sequenced and moving.

• Turn fintech and payments strategy into clear execution plans and roadmaps, including scope, milestones, owners and success metrics
• Coordinate cross-functional fintech initiatives such as migrations, product or feature rollouts, and process or pricing changes
• Bridge Finance, Pricing and operations by questioning models and turning insights into prioritised, realistic plans
• Create concise, executive-ready materials that explain options, trade-offs and resourcing needs
• Spot process gaps and risks across fintech workflows and drive pragmatic improvements
• Track actions and next steps to ensure follow-through in a fast-changing environment

AI Fluency Level 3: in this role that means going beyond using AI for your own productivity. You would redesign how first-line operations actually run (how the TPSP register is kept current, how vendor performance is assessed, how support and complaints are triaged), build those AI-assisted approaches into something the rest of Mews FS can follow, and rigorously check what the AI produces before it informs a register, a Board pack or a regulatory submission, where the accuracy bar is absolute.

For more information on AI fluency at Mews, please refer to "AI Fluency at Mews: A Comprehensive Guide for Candidates" on Confluence.

• 2 - 4 years in consulting, banking, strategy, business analysis or a similar field, ideally in SaaS, fintech or payments
• Proven experience driving or supporting multi-stakeholder initiatives such as migrations, rollouts or process and operating-model changes
• Strong quantitative and communication skills, comfortable with data, business cases and financial models
• Ability to influence without authority and build relationships across Finance, R&D, Operations, Compliance, Legal and GTM
• High tolerance for ambiguity, strong ownership and follow-through, keeping work moving even when things change
• You use AI as a real part of your workflow, not as a novelty

Salary ranges are provided in good faith and reflect current market conditions and internal pay structures. Final compensation may be adjusted based on funding, budget constraints, or exceptional candidate qualifications, but will remain within reasonable proximity to the stated range.

This salary disclosure is provided in compliance with applicable pay transparency legislation. We are committed to equal pay practices and prohibit salary history inquiries during our recruitment process.

If the location you're applying from wasn't originally advertised for this role, salary range information is available upon request at any point during the application/interview process - your recruiter will be able to help.

We're an equal opportunities employer. We value teams that reflect the diversity of the customers and communities we serve. Different perspectives make better ideas, stronger products and a more welcoming company.

We also believe transparency is important when deciding if you're the right fit. Mews is an ambitious, high-pressure environment of continuous learning and high standards. Success here requires resilience, adaptability and a willingness to solve difficult problems.

A few things that define how we work:

• High autonomy means high responsibility. People are expected to take ownership and drive outcomes. There isn't a detailed playbook for everything, and that's part of what makes the work challenging - and rewarding.
• Change is constant. We're growing quickly and adapting as we scale. Teams, processes and priorities continue to evolve, and only people who stay curious and agile will thrive.
• We're remote-first, not relationship-free. Flexibility is core to how we work, but strong relationships still matter. Our teams are global, so we need expert collaborators and communicators to help us move forward together.
• AI is an integral part of our processes. It's not here to steal people's jobs, but to amplify efficiency and productivity. We're motivated to proactively use the technology to seek out better ways of working and share our findings with the rest of the company.

If there's anything we can do to support you during the application process, let us know.

We don't discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, veteran status, disability or any other protected characteristic.

One final thing: don't hold back. If you don't meet 100% of the criteria in this job description but you're certain you could make a big impact, apply. Everyone should have equal access to opportunities, and we're committed to providing an inclusive experience.

If Mews sounds like the kind of environment where you'd thrive, we'd love to hear from you.