Italian and English B2 Back Office - Multinational in Barcelona

We are looking for a Back Office profile to manage the company's orders and follow up on them. It is essential that the candidate speaks English at a B2/C1 level as well as a high level of Italian in order to assist clients.

• Do you have experience as Customer Service/Back Office?
• Do you speak a high level of Italian? Do you speak an intermediate level of English?

- National and international customer service

- Entering orders into the system

- Communication with the commercial team as well as preparing collaboration proposals and sending them to the client

- Shipping logistics and resolving incidents

- Refunds and returns as well as billing support

- Among other administrative tasks specific to the position

Direct contract with the final company, STABLE position

Important client in Barcelona

- Profile with a minimum of 3 years of experience as Back Office/Customer Service managing orders

- Command of English at a B2 level as well as Italian at a high level (both essential)

- Profile with excellent communication skills as well as follow-up on tasks and processes

- Residency in Barcelona or in Baix Llobregat

Buscamos a un perfil de Back Office para la gestión de los pedidos de la empresa y el seguimiento de los mismos. Es imprescindible que la persona hable ingles nivel B2/C1 asi como Italiano alto para poder atender a los clientes.

• ¿Tienes experiencia como Customer Service/Back Office?
• ¿Hablas ITALIANO alto?¿Hablas INGLES medio?

- Atención al cliente nacional e internacional

- Introducción del pedido en el sistema

- Comunicación con el equipo comercial asi como preparacion de las propuestas de colaboracion y envio al cliente

- Envio logistico y resolucion de incidencias

- Abonos y devoluciones asi como soporte en facturación

- Entre otras tareas administrativas propias del puesto de trabajo

Contrato directo con la empresa final, posición ESTABLE

Importante cliente en Barcelona

- Perfil con minimo 3 años de experiencia como Back Office/Customer Service gestionando pedidos

- Dominio del idioma INGLES a nivel B2 asi como ITALIANO a nivel alto (ambos imprescindibles)

- Perfil con dotes comunicativas excelentes asi como seguimiento de tareas y procesos

- Residencia en Barcelona o en Baix Llobregat