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Industrial Helpdesk Technician

On-site in Madrid·Added 18 days ago (last checked 15 Oct)

Agency
Michael Page España

1637 open roles

Overview

Salary
€38,000 - €40,000 a year

About €2,360 - €2,470 a month after tax.

Work mode
On-site, Madrid
Contract
Permanent contract
Hours
Monday to Friday
English
Required
Experience
3+ years
Education
Higher vocational training (FP Grado Superior)

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Higher Vocational Training in Mechatronics, Electromechanics, Industrial Automation, Electricity, Electronics, or similar. We will also value Engineering profiles.
  • Minimum of 3 years of experience in after-sales service, industrial maintenance, or technical support for industrial machinery.
  • Knowledge and experience in laser technology.
  • Experience in diagnosing and resolving breakdowns in industrial machinery.
  • Knowledge of PLC (Siemens, Omron, BR, or similar).
  • Experience with frequency inverters, servomotors, and industrial automation systems.
  • Ability to interpret mechanical drawings and electrical schematics.
  • Experience in customer service and technical support.
  • B2 English level or higher for regular communication with international manufacturers.
  • Analytical capacity, problem-solving orientation, and autonomy.
  • Communicative profile, with a vocation for service and ability to work in a team.

Pay & benefits

What you'll get

  • Permanent contract
  • Salary of up to €40,000 gross per year, depending on experience provided.
  • Schedule from Monday to Friday, from 8:30 h to 17:30 h.
  • Continuous training and access to latest-generation industrial technologies.
  • Direct contact with leading international manufacturers.
  • Participation in industrial projects with high technological content.
  • Stable position with significant professional development opportunities.
  • International, dynamic, and constantly growing environment.
  • Excellent working environment within a highly specialized technical team.

The role

Newly created position, stable project

  • Newly created position
  • Growing company

What you'll do

  • Provide remote technical support to customers, distributors, and field technicians.
  • Diagnose and resolve incidents involving mechanical, electrical, electronic, and industrial automation.
  • Analyze complex breakdowns and identify the most suitable solution.
  • Provide technical advice on the operation, maintenance, and optimization of equipment.
  • Prepare technical reports and intervention documentation.
  • Perform incident follow-up until definitive resolution.
  • Collaborate in the continuous improvement of procedures and technical documentation.
  • Support the spare parts area in the technical identification and validation of components and suppliers.
  • Perform occasional travel when service needs require it.

Hiring process

2 steps2 interviews
  1. CV registration

  2. Consultant contact

    With a specialist Michael Page consultant

    If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.

  3. Company interview

    With a client company

    If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.

  4. Final stage and negotiation · With a client company

  • The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
  • Support continues after the contract is signed.
  • Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.

Industry
Staffing

In their own words

About the company & team

A Spanish multinational company specializing in the marketing and after-sales service of industrial machinery for steel processing is looking for an Industrial Technical Support Specialist for its Technical Assistance Department in Madrid

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