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89,000+ live jobsHybrid in Madrid·Full-time·Added 2 days ago (last checked 23 Oct)
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Nice to have
This job advert was originally written in Spanish.
• Previous experience in technical or functional support of applications.
• Familiarity with complex digital tools, preferably ERP, CRM, management software, or modular applications.
• Ability to interpret an incident and perform an initial diagnosis.
• General knowledge of Windows environments, connectivity, applications, and peripherals.
• Ease in learning new programs and understanding their functional logic.
• Experience attending to and resolving incidents via telephone, email, or remote tools.
• Residence in Madrid or real availability to commute daily.
• Availability to carry out the first year of training and work on-site.
• Acceptance that access to the hybrid model will be subsequent and will be conditioned by the knowledge acquired and the level of autonomy.
• Experience or knowledge in WiFi network configuration (valuable).
• Familiarity with SQL databases (valuable).
• Permanent contract.
• Schedule from Monday to Thursday from 8:30 to 14:00 and from 15:00 to 18:00, Friday from 8:30 to 14:00 with flexibility.
• Intensive working day in August and some weeks of July and September.
• Mapfre medical and dental insurance.
• Salary 22/24K
• Hybrid work model. It will be 100% on-site during the first year until you are established in the position and then mixed (two days of teleworking per week).
• Location in Nuevos Ministerios, Madrid.
• Permanent contract.
• Mapfre medical and dental insurance.
• Salary 22/24K
At CE Consulting, we are looking for a person with experience in software support or management applications, preferably with tools featuring multiple modules, configurations, and integrations, for a leading company in the hospitality and retail hardware and software solutions sector.
Job Mission: To provide technical support for a complex enterprise solution, analyzing incidents of various natures, identifying their cause, and offering an effective response.
The person must be able to operate in situations where a procedure or manual may not always exist, so their capacity for analysis, reasoning, and searching for solutions will be fundamental.
Functions, Tasks, and Technological Environment:
• Reception, analysis, and resolution of incidents related to the application.
• Diagnosis of functional and technical problems.
• Formulation of questions to identify the origin of each incident.
• Resolution of cases without always having a closed manual or procedure available.
• Support regarding configurations, functionalities, and integrations of the tool.
• Guidance and accompaniment of the interlocutor during resolution.
• Registration, classification, and tracking of incidents.
• Escalation to the corresponding team when the incident exceeds their level of action.
• Follow-up of cases until their definitive resolution.
• Progressive learning of an ERP-type solution with a high level of complexity.
• Collaboration with the rest of the team to share solutions and improve procedures.
CE Consulting is a Spanish consultancy and legal firm offering integrated advisory services in tax, labor, commercial law, business development, recruitment, and European funding. With over 700 professionals and 115 offices across Spain and internationally, it positions itself as an alternative to traditional advisory firms and large consultancies, serving SMEs, large companies, and foundations.
or browse Madrid·Engineering·IT support·Junior·Hybrid·Community of Madrid·Recruitment
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On-site in Madrid
€25k
🇬🇧 🇪🇸€18k
€38k - €40k
🇬🇧€19k
€10 - €11
🇬🇧€25k
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