Have the right to work in Spain
MSX International doesn't mention sponsorship in the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.

You'll most likely need Spanish to apply.This job was automatically translated to English,.

The role

Are you coming from a dealership and want to take the next professional step?

We are looking for professionals with real experience in the daily aftersales operations of an official dealership who want to evolve towards process improvement projects within a network. We are not looking for generalist consultants: we are looking for people who know the workshop, the reception, and the real operations from the inside.

Your mission will be to visit dealerships, understand how they work on a day-to-day basis, analyze their aftersales processes, and implement actions oriented towards improving operational efficiency.

What you'll do

Analyze the dealership's aftersales operations on-site: reception, workshop, appointments, repair orders, spare parts, warranties, and KPI monitoring.
Identify opportunities for improvement in processes, productivity, efficiency, and service quality.
Accompany dealership teams in the implementation of concrete and measurable actions.
Evaluate the impact of improvements through aftersales indicators and prepare practical conclusions for the network.

What this project offers you

Professional evolution: moving from dealership operations to process improvement projects in official networks, supported by your real aftersales experience.
Specialized training: training in process analysis, KPI reading, diagnosis of improvement opportunities, and accompanying dealership teams.
Network vision: working with different dealerships, comparing best practices, and contributing to improving efficiency across the entire network.
Stable and developmental project: an opportunity to build a professional career in aftersales consulting starting from your dealership experience.

Requirements

What we're looking for

B2 level of English.
Minimum 2 years of practical experience in official dealership aftersales, as a service advisor, workshop manager, or in similar roles.
Availability to travel nationwide from Monday to Friday, usually between 4 and 5 days per week, with prior planning. Travel expenses will be covered according to the project policy and a company vehicle will be provided, so having a valid driver's license is essential.

The role

¿Vienes de concesionario y quieres dar el siguiente paso profesional?

Buscamos profesionales con experiencia real en la operativa diaria de posventa de un concesionario oficial que quieran evolucionar hacia proyectos de mejora de procesos en red. No buscamos consultores generalistas: buscamos gente que conozca el taller, la recepción y la operativa real desde dentro.

Tu misión será visitar concesionarios, entender cómo trabajan en el día a día, analizar sus procesos de posventa e implantar acciones orientadas a la mejora de la eficiencia operativa.

What you'll do

Analizar in situ la operativa de posventa del concesionario: recepción, taller, citas, órdenes de reparación, recambios, garantías y seguimiento de KPIs.
Identificar oportunidades de mejora en procesos, productividad, eficiencia y calidad de servicio.
Acompañar a los equipos del concesionario en la implantación de acciones concretas y medibles.
Evaluar el impacto de las mejoras mediante indicadores de posventa y preparar conclusiones prácticas para la red.

Lo que este proyecto te aporta

Evolución profesional: pasar de la operativa de concesionario a proyectos de mejora de procesos en redes oficiales, apoyándote en tu experiencia real de posventa.
Formación especializada: capacitación en análisis de procesos, lectura de KPIs, diagnóstico de oportunidades de mejora y acompañamiento a equipos de concesionario.
Visión de red: trabajar con diferentes concesionarios, comparar buenas prácticas y contribuir a mejorar la eficiencia en toda la red.
Proyecto estable y de desarrollo: una oportunidad para construir una carrera profesional en consultoría de posventa partiendo de tu experiencia en concesionario.

Requirements

What we're looking for

Nivel B2 de inglés.
Mínimo 2 años de experiencia práctica en posventa de concesionario oficial, como asesor/a de servicio, jefe/a de taller o funciones similares.
Disponibilidad para viajar de lunes a viernes a nivel nacional, habitualmente entre 4 y 5 días por semana, con planificación previa. Los gastos de viaje estarán cubiertos conforme a la política del proyecto y se proporcionará vehículo de empresa, por lo que es imprescindible disponer de permiso de conducir en vigor.

About MSX International

MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.

In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.

Industry: Automotive
Founded: 1985
Employees: 5,000–10,000
Headquarters: Southfield, USA
In Spain: Madrid
Website: msxi.com

Good to know if you are moving

MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
The company supports professional development and offers a collaborative, international work environment.

In their own words

About the company & team

MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.

MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.

Additional information

MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

About the company & team

MSX International es el proveedor líder mundial de soluciones comerciales externalizadas para la industria automotriz y opera en más de 80 países.

La amplia experiencia de MSX en la industria, combinada con análisis de datos avanzados y soluciones de software personalizadas, mejoran el rendimiento de las redes de concesionarios automotrices, al aumentar los ingresos, reducir los costos y mejorar la satisfacción del cliente.

Additional information

MSX es un empleador que promueve la igualdad de oportunidades y alienta positivamente las solicitudes de candidatos debidamente cualificados y elegibles, independientemente de su sexo, raza, discapacidad, edad, orientación sexual, cambio de sexo, religión o creencias, estado civil, embarazo o maternidad. Como usuarios del programa de confianza en la discapacidad, garantizamos entrevistar a todos los candidatos discapacitados que cumplan los criterios mínimos para la vacante.

All open roles at MSX International