€23K
🇬🇧 🇪🇸Call Center Agent with Catalan
Hybrid in Barcelona·Full-time·Added 2 days ago
MSX International
23 open roles
Overview
Job details
Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak native-level Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.
This job was automatically translated to English,.
The role
The main objective __SJ_
What you'll do
- Customer Service:
- Product Information:
- Comments and Complaints:&
- Leads: Qualify digital leads and assign them to the respective dealer; understand the interest in purchasing a model, provide initial information and, depending on the customer's location, assign them to the nearest dealer.
- Sales Support:
- Marketing Information:
Requirements
What we're looking for
- Experience in customer service positions (valuable in the automotive sector)
- Experience in back office roles and handling administrative tasks.
- Experience with customer service management systems or CRM.
- Good communication skills, both written and verbal.
Nice to have
- Native Catalan and Spanish, English level (min B2) to communicate with international customers.
- Advanced knowledge of Microsoft Office (Word, Excel, Outlook).
The role
El objetivo principal de nuestro/a futuro/a colaborador/a será, proveer soluciones efectivas y rápidas a nuestros clientes, así como de generar las mejores experiencias para los mismos.
What you'll do
- Atención al Cliente: Asistir a los clientes con consultas sobre productos y resolver problemas.
- Información del Producto: Ofrecer información detallada sobre productos, especificaciones, características y compatibilidad.
- Comentarios y Quejas: Recopilar comentarios de los clientes, manejar quejas y escalar los problemas a los departamentos correspondientes para su resolución.
- Prospectos: Calificar prospectos digitales y asignarlos al distribuidor respectivo; comprender el interés en comprar un modelo, proporcionar la información inicial y, según la ubicación del cliente, asignarlo al distribuidor más cercano.
- Soporte de Ventas: Asistir a los distribuidores o revendedores con consultas sobre ventas e información promocional.
- Información de Marketing: Proporcionar información sobre promociones en curso, nuevos lanzamientos de productos y materiales de marketing.
Requirements
What we're looking for
- Experiencia en posiciones de atención al cliente (valorable en el sector automotriz)
- Experiencia en roles de back office y manejo de tareas administrativas.
- Experiencia con sistemas de gestión de atención al cliente o CRM.
- Buenas habilidades comunicativas tanto escritas como verbales.
Nice to have
- Catalán y Español nativos, Nivel de ingles (min B2) para comunicarse con clientes internacionales.
- Conocimientos avanzados en Microsoft Office (Word, Excel, Outlook).
About MSX International
MSX International is a global leader in automotive retail solutions, providing dealership management systems, sales and marketing services, and customer relationship management (CRM) solutions to automotive manufacturers and dealers. With a workforce of over 5,000 employees across more than 20 countries, the company supports the entire automotive retail ecosystem, from vehicle sales and financing to aftersales and customer retention. MSX International is a well-established player in the automotive industry, known for its technology platforms and business process outsourcing services.
In Spain, MSX International has a significant presence with offices in Madrid and Barcelona, supporting major automotive brands in the Spanish market. The company's work culture is international and collaborative, with multilingual teams serving clients across Europe. For international professionals, MSX offers opportunities in roles such as AI Solutions Architect, Customer Service Representatives (with Dutch, French, and German language requirements), and various technical and business development positions, making it a viable option for those looking to build a career in Spain's automotive and tech sectors.
- Industry
- Automotive
- Founded
- 1985
- Employees
- 5,000–10,000
- Headquarters
- Southfield, USA
- In Spain
- Madrid
- Website
- msxi.com
Good to know if you are moving
- MSX International has a significant presence in Spain, with offices in Madrid, and offers roles that require multilingual skills (Dutch, French, German), which can be an advantage for international professionals.
- The company provides a structured career path in automotive technology and customer service, with opportunities to move between different functional areas.
- Roles in Spain include technical, IT, and business development positions, often with a focus on the automotive sector.
- The company supports professional development and offers a collaborative, international work environment.
In their own words
About the company & team
MSX International is the world's leading provider of outsourced commercial solutions for the automotive industry and operates in more than 80 countries.
MSX's extensive industry experience, combined with advanced data analytics and customized software solutions, improves the performance of automotive dealer networks by increasing revenue, reducing costs, and enhancing customer satisfaction.
Additional information
MSX is an employer that promotes equal opportunities and positively encourages applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, or maternity. As users of the disability confidence scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
About the company & team
MSX International es el proveedor líder mundial de soluciones comerciales externalizadas para la industria automotriz y opera en más de 80 países.
La amplia experiencia de MSX en la industria, combinada con análisis de datos avanzados y soluciones de software personalizadas, mejoran el rendimiento de las redes de concesionarios automotrices, al aumentar los ingresos, reducir los costos y mejorar la satisfacción del cliente.
Additional information
MSX es un empleador que promueve la igualdad de oportunidades y alienta positivamente las solicitudes de candidatos debidamente cualificados y elegibles, independientemente de su sexo, raza, discapacidad, edad, orientación sexual, cambio de sexo, religión o creencias, estado civil, embarazo o maternidad. Como usuarios del programa de confianza en la discapacidad, garantizamos entrevistar a todos los candidatos discapacitados que cumplan los criterios mínimos para la vacante.
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