IT Support Engineer

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package.
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Up to 25 EUR per month for a gym subscription.
• 🛴 Flexible compensation plan for childcare & public transportation.
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
• 🍉 Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• 📣  Bonuses for referring successful hires after three months of continuous employment.

• 🚚 We offer a relocation package to people who are coming from another country.

We are looking for an IT Support Specialist to help keep every Nexthinker’s devices, collaboration tools and workplace technology running smoothly, securely and with minimal friction. As a company that sells digital employee experience, our own workplace is our showcase – and this role is on the front line of making it one.

You will be part of the IT Operations team, working closely with senior engineers and the Workplace, IAM and Security teams. This is a hands-on role and a great opportunity to grow your technical skills in a modern, cloud-first environment.

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

• Provide 1st and 2nd level support to all employees with a genuine customer-focused mindset
• Troubleshoot and resolve hardware and software issues across Windows and macOS devices
• Help employees understand and get the most out of the tools they use every day
• Escalate complex issues to the right teams and follow them through to resolution
• Perform hands-on workstation maintenance, including software installations, upgrades, and file backup and restoration
• Support device onboarding, refresh and offboarding, including zero-touch provisioning (e.g. Windows Autopilot, Apple Business Manager) under the guidance of senior team members
• Help apply patching, configuration baselines and application deployments through tools such as Microsoft Intune and Jamf
• Maintain a strong focus on data security, following compliance requirements, company policies and industry best practices
• Support vulnerability mitigation on end-user devices
• Administer accounts and access, including account creation, access permissions and OU placement, in line with IAM and Security standards
• Install and maintain printers, projectors, video conferencing systems and other peripherals
• Install and support remote office infrastructure
• Provide basic support for Microsoft 365 and collaboration tools (Teams, Exchange Online, SharePoint, OneDrive)
• Use Nexthink’s own DEX platform to identify and resolve issues proactively, ideally before employees notice them
• Contribute to self-service content and simple automations (e.g. PowerShell scripts) to reduce ticket volume and resolution times
• Share feedback and ideas to continuously improve the employee experience
• Perform other duties as required

• 📍 Amazing centrally located offices near the Bernabeu Stadium.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.

Have a look at how Nexthink scales to trillions of events per day with Amazon MSK, powers real-time alerts with Amazon Managed Service for Apache Flink, and builds enterprise AI agents with fine-tuned LLMs on Amazon SageMaker.