Lead Associate

• Using your exceptional customer service skills to deliver premium brand experiences to our customers
• Coordinating, advising, and motivating employees in your area and ensuring an excellent working environment
• Supporting the management of daily work in your area to achieve sales objectives (for example, through digital services, visual presentations, on the sales floor, or in promotional campaigns)
• Identifying and resolving problems in collaboration with your store leader
• Representing the brand in NIKE initiatives
• Ensuring that the store complies with all NIKE standards and guidelines

More specifically, our store structure consists of the following 3 lead functions:

Nike/Lead Team Leader: all genders

NIKE, Inc. doesn't just outfit the world's top athletes—it also explores potential, breaks down barriers, and pushes beyond limits. We're looking for people who can grow, dream, and create. Our culture embraces diversity and fuels imagination. At NIKE, Inc., everyone brings their skills and passions to an ever-changing, challenging game.

Working in our stores means representing NIKE, Inc. Our NIKE Stores teams are constantly focused on product knowledge and customer service, delivering valuable experiences to customers every day. From London to Istanbul, each store brings a unique perspective and fosters an exciting community of people passionate about sport and style. Working in retail at NIKE requires creativity and ambition—and offers the opportunity to grow alongside a team and the industry's elite athletes.

Do you know what we need to be the best retail team in the world? Someone like YOU!

At our NIKE Stores, we use special names for our roles: each store manager is called a "head coach," each assistant store manager is an "assistant head coach," each department manager is a "coach," each team leader is a "lead," and every sales associate is an "athlete."

Join the NIKE, Inc. team

• Supporting a team that can receive products efficiently, perform accurate inventories, and meet presentation standards
• Ensuring that all inventory processes run smoothly so that the sales floor is always stocked, well-presented, and meets brand standards
• Working with department coaches who will supervise individual components (product receiving and visual presentation) while you handle these tasks
• Being in charge of preparing monthly launch initiatives on time and providing periodic feedback
• Using our reporting tools with your department coach to make the best commercial decisions
• Leading by example on how to perform an accurate inventory to complete digital orders

• Ensuring the team has the tools to offer top-tier (Goal) athlete experiences
• Collaborating with coaches to schedule NIKE Community Ambassador activities to strengthen the team
• Working on the hiring and onboarding process in collaboration with experienced store leaders
• Working with your store coach to implement store schedules regarding availability, utilization, and shipments
• Collaborating with the store team to implement and maintain a positive NIKE culture

• Leading by example on how to provide our service on the sales floor and enhance the customer experience
• Providing resources so that the team has brand knowledge on all aspects of customer service, such as using digital services
• Completing specific training and informing athlete services
• Using data and analytics to provide insights and collaborating with experienced store leaders to continuously improve

These are the benefits:

• An attractive salary that evolves with the market and experience
• The opportunity to receive monthly bonuses
• Interesting employee discounts in-store and online
• An incredible benefits package
• Exciting career and training opportunities
• Regular training on sales and products
• A motivating and dynamic environment where diversity, equity, and inclusion are valued
• Employee uniform to represent NIKE and foster team spirit
• Access to sporting activities
• Opportunities to participate in unique NIKE events

This is what you need to offer:

• Passion for NIKE and for sport
• More than 2 years of store experience
• Ability to speak professionally
• Focus on the team and the customers
• Organizational skills and ability to prioritize
• Demonstrating proactivity, an open mind, and motivation
• Flexibility to work different shifts and weekends

Have we caught your attention and do you want to support us in our mission to bring inspiration and innovation to every athlete in the world? Submit your application online: it's easy. We look forward to meeting you!