Service Delivery Manager
The Service Delivery Manager coordinates IT services and manages the release management process. The role offers hybrid work, flexible hours, and various wellness benefits.
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87,000+ live jobsHybrid in Madrid·Full-time·Added 2 months ago
Still open when we checked on 5 Oct
Permanent contract
Full-time.
Hybrid
Office and home days — the ad has the split.
Have the right to work in Spain
NN Group doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid for hybrid days
No relocation package mentioned.
Have 5+ years of experience
Senior-level role.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Life insurance
Per the ad.
Nice to have
As part of our Employee Experience, we offer you a range of competitive benefits that are available to you in order to improve the physical, mental, and professional wellbeing of our workers. Among the benefits are:
We work with a hybrid model
Starting financial aid so you can equip your workspace at home
Allowance and telework subventions
Flexible working hours and 2 months of intensive working hours in summer so you can fully take advantage of your time
We hire a life insurance and a pension plan for all our employees
We establish objectives bonus as a performance reward
You can get to the office as you please. We have a free parking lot for cars, motorbikes, electric cars with chargers, and bikes.
Get to know our flexible retribution facilities such as transport card, nursery checks, health insurance with Sanitas, trainings...
We care about people. That is why we are involved in society by facilitating volunteer actions and time to all our employees.
We care about your wellbeing. We have a Wellness Program available.
We are digital and we love technology. Also, every team works under agile methodology.
Define, implement, and continuously improve test automation frameworks and standards across C&D
Actively engage with teams to identify testing needs, gaps, and improvement opportunities
Proactively drive adoption of QA best practices and the NN QA Maturity Model
Design and implement automated tests across TEST and ACC environments
Build and promote reusable solutions and test automation patterns
Investigate recurring issues and initiate structural improvements
Monitor and improve collaboration and processes across TEST and Acceptance environments
Facilitate knowledge sharing within the Engineering Guild and Test Circle
Act as a coach and sparring partner for QA engineers and development teams
Take ownership of improving quality-not only technically, but also organizationally and culturally
Your Impact as Senior Quality Assurance Engineer: What are you going to do
As a Senior Quality Assurance Engineer, you take a leading and proactive role in shaping quality across the organization. You do not wait for work to come to you-instead, you actively engage with teams, identify gaps, and drive improvements in testing practices and automation.
You define and implement testing standards and frameworks, and actively work across teams to understand their needs, challenges, and opportunities.
You work closely with development and QA engineers across teams, ensuring clear, high-quality test reporting in English. You play a key communicative and coordinating role, combining deep technical expertise with strong stakeholder management, attention to detail, and a proactive mindset. In this role, you collaborate closely with the other Test Environment Coordinator and Lead QA Engineers, and act as a senior sparring partner and coach within the QA domain.
Your impact as a QA Automation Engineer at Customer & Digital
You play a key role in improving the quality and stability of our digital platforms by:
Proactively reaching out to teams to understand their testing challenges and helping them adopt better practices
Driving organization-wide quality standards and automation strategies
Acting as a trusted advisor for QA, helping teams improve their maturity and effectiveness
Ensuring issues are not only solved, but structurally prevented through standardization and insights
Creating clarity and alignment across teams, especially in complex or disrupted environments
Your ability to take initiative, connect people, and drive improvements directly impacts developer productivity, product quality, and customer experience.
Fluent in English (spoken and written), with experience in international environments
5-7 years of experience in QA Automation / Test Engineering
Proven experience in setting up standards and frameworks across multiple teams
Strong experience with tools such as: JMeter, Playwright, BrowserStack, Azure DevOps Test Plans, JUnit, Typescript/CDK
Experience with DevOps and CI/CD pipelines (Azure DevOps)
Knowledge of monitoring/observability tools (e.g. Splunk) is a plus
Experience with Selenium, Appium, UIPath, Python, JavaScript is a plus
You are highly proactive and self-driven: you take ownership, seek out problems, and act without waiting for direction
You have a strong "reach-out" mindset and actively connect with teams to understand their needs
You are comfortable working in an organization-wide role, influencing multiple teams and stakeholders
You combine technical expertise with strong communication and stakeholder management skills
You have a continuous improvement mindset and enjoy driving change
You act as a leader in the QA domain, setting standards and guiding others
If you are a passionate and experienced Senior Quality Assurance Engineer looking for an exciting opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position. We are waiting for you!
Please send your CVs in English language.
In Nationale-Nederlanden we are committed with diversity. We are proud to be an inclusive organization and we offer equal opportunities, regardless of race, cultural background, gender, gender identity, religion, national origin, age, disability, marital status, and sexual orientation. One of our core values is taking care of our employees so they can give their best within a respectful environment.
Application
Profile review · With a recruiter and hiring manager
First interview
E-assessment
Online test
An online assessment and personality test completed before the second interview.
Second interview
Job offer · With a recruiter
Pre-employment screening
NN Group is a global financial services company headquartered in The Hague, Netherlands, with a strong focus on insurance, asset management, and banking. It operates primarily in Europe and Japan, serving millions of customers with life insurance, pensions, and investment products. The company is one of the largest financial institutions in the Netherlands and has a significant international footprint, employing tens of thousands of people worldwide.
In Spain, NN Group has a growing technology and operations hub, with a particular emphasis on data engineering, cloud solutions, and software development. The Spanish office, located in Madrid, is a key center for the company's digital transformation initiatives, offering roles in MLOps, cloud engineering, and data governance. NN Group is known for its collaborative and innovative work culture, and it actively seeks international talent to support its global operations, making it an attractive option for professionals looking to relocate to Spain.
NN Digital Hub is a subsidiary company of Nationale Nederlanden Group located in Madrid, Spain. We deliver IT services and solutions for the different international Business Units from Nationale Nederlanden Group.
Every team that contributes to the TST, ACC and Production environments content is your partner in the day-to-day running - so that's a big group; but the coordination and your own team is the IT/Performance & Monitoring team of C&D. This core team deals with central solutions and problems regarding monitoring, performance and is currently investigating how the use of the Test systems can be improved, how QA Automation can be promoted as a shared knowledge center, and disruptions can be better managed. You report to the Manager of the Center of Engineering; the Lead Engineering Manager C&D, and work with the Product Owner of the Performance & Monitoring team using Agile methodologies and OKR approach.
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