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Customer Experience Analyst

On-site in Barcelona·Added 4 months ago

This job was published 4 months ago

NTT DATA

51 open roles

Overview

Requirements

  • Have the right to work in Spain

    NTT DATA doesn't mention sponsorship in the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

  • University degree

    “Titulación universitaria” — per the ad.

Skills

Nice to have

This job was automatically translated to English.

Requirements

What we're looking for

  • A professional with between 2 and 3 years of experience, capable of combining business vision and data analysis, providing insights that improve the customer experience.

Main duties:

  • University degree
  • 2-3 years of experience in data analysis applied to customer experience
  • Proficiency in analysis and visualization tools (Power BI, advanced Excel, etc.)
  • Advanced Catalan and intermediate English are required

What do we offer?

Nice to have

  • Knowledge of SQL or other data processing tools is a plus
  • Experience in sectors such as transportation, tourism, logistics or retail is highly valued

Pay & benefits

What you'll get

  • Project in a dynamic, high-impact environment (airport sector)
  • Opportunity to work with real customer data and contribute to improving their experience
  • Integration into a multidisciplinary team focused on innovation and continuous improvement

The role

Within the framework of our projects in the airport environment, we are looking to bring on board a technical profile focused on Customer Experience and data analysis, to help us continue evolving the management and processing of information derived from passenger complaints.

What are we looking for?

What you'll do

  • Analysis of data derived from complaint management and customer experience
  • Preparation of reports and dashboards (Power BI or other BI tools)
  • Identification of trends, patterns and opportunities for improvement
  • Support for decision-making through actionable insights
  • Collaboration with operational and business teams in the continuous improvement of processes

Requirements:

Hiring process

3 steps3 interviews
  1. Application

  2. Application review

  3. Recruiter screening

    With a recruiter

    Your background, career goals, role fit, location and availability.

  4. Technical interview or assessment

    Domain expertise through live discussion, case-based conversation or problem-solving exercises.

  5. Hiring manager interview

    With a hiring manager

    Collaboration style, decision making, cultural alignment, and for some conversations strategic thinking and values.

  6. Offer

  7. Background checks

About NTT DATA

NTT DATA is a global digital business and IT services leader headquartered in Tokyo, Japan. The company provides consulting, systems integration, and managed services across a wide range of industries, including financial services, healthcare, manufacturing, and the public sector. With over 190,000 professionals worldwide and operations in more than 50 countries, NTT DATA is one of the largest IT services providers in the world, known for its strong capabilities in application development, cloud solutions, and cybersecurity.

In Spain, NTT DATA has a significant presence with offices in Madrid, Barcelona, and Seville, among other cities. The Spanish branch is a key hub for the company's European operations, offering a dynamic and multicultural work environment. For international professionals, NTT DATA Spain provides opportunities to work on large-scale digital transformation projects for major clients, with a strong emphasis on professional development and a collaborative culture. The company actively recruits international talent, offering roles in areas like cloud architecture, DevOps, and software engineering, making it an attractive destination for those looking to build a career in Spain's thriving tech sector.

Industry
IT Services
Founded
1967
Employees
100,000–200,000
Headquarters
Tokyo, Japan
In Spain
Madrid, Barcelona, Seville

Good to know if you are moving

  • NTT DATA offers visa sponsorship for international hires, facilitating relocation to Spain.
  • The company has a strong commitment to professional development, with numerous internal training and certification programs.
  • Spain is a key strategic hub for NTT DATA's European operations, offering exposure to large-scale, international projects.
  • The work culture emphasizes collaboration and innovation, with a flat hierarchy that supports career growth.
  • The company provides competitive compensation and benefits packages, including private health insurance.

In their own words

About the company & team

NTT Data is all the people who make it up. A team of more than 139,000 professionals, as diverse as the 50 countries where we operate and the different sectors in which we carry out our activity: telecommunications, financial institutions, industry, utilities, energy, public administration and healthcare.

Our mission? To offer technological and business solutions, strategy, development and maintenance of applications, while being a benchmark in consulting. All of this thanks to collaboration between teams, the human quality of our people and the fact that we never

settle for the status quo, always seeking the innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, to break paradigms and to deliver solutions that truly match the needs of each client.

Our talent has allowed us to proudly say that we are one of the top 6 technology companies in the world.

Additional information

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NTT DATA · Barcelona

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