This role handles urgent customer inquiries and travel disruptions via phone, email, and chat. It offers the chance to work in a fast-paced travel tech environment.
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- Work mode
- Remote, with limits
- English
- Required
- Experience
- Senior level
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
Requirements
What we're looking for
- Have worked closely with senior Product or business leaders, challenging assumptions, explaining complex findings, and influencing decisions.
- Have worked in startups or scaleups where priorities change quickly, ownership is broad, and you're expected to deliver with limited structure.
- Can design and validate dbt models, data pipelines, and analytical products end to end, using AI coding agents to move quickly without compromising quality.
- Have owned substantial analytics work independently and can connect individual projects to wider product and business priorities.
- Understand how data connects to product behaviour, customer needs, and commercial outcomes.
Nice to have
Experience with product analytics and experimentation would be particularly valuable, as would a background in marketplaces or platform businesses.
Nuitée moves quickly, has little process, and gives people a lot of room to make decisions. You'll do well here if ambiguity does not slow you down, you like going deep into difficult problems, and you want to be accountable for what your work actually delivers.
The role
Remote in EU, or hybrid in Barcelona, Palma, Dublin, or London.
Own analytics across the customer side of a global travel marketplace, from enterprise partners to self-service APIs.
You'll be the first dedicated analytics owner for this entire business area, working directly with senior Product, Engineering, and commercial leaders. You'll influence what gets measured, which opportunities deserve attention, and how data informs product and business decisions.
Your scope covers everything from understanding the performance of major enterprise partners to how smaller businesses adopt our APIs and start selling travel. You'll combine strategic thinking with hands-on analytics engineering, taking ideas from business questions through to data products that people actually use.
You'll also join while we're building out our data organisation. With fragmented reporting and limited product experimentation today, there's a real opportunity to introduce better analytics, establish trusted data, and help build how the function operates.
What makes it interesting for you
- You can move extremely fast. There's little red tape, decisions happen quickly, and something you build on Monday can be driving business decisions by Friday.
- You'll bring new product analytics capabilities to the business. From understanding customer behaviour to introducing experimentation, you'll help teams understand what actually drives adoption and growth.
- You'll work on complex marketplace data. Booking performance, API usage, and customer activity sit across different products and systems, with fragmented hotel supply underneath. Connecting these into reliable analytics requires real technical and business judgment.
The kind of problems you'll work on
- How do we build a reliable view of booking and product performance when different teams' dashboards show conflicting numbers?
- Where do self-service customers get stuck between creating an API key and making their first booking, and how do we improve conversion?
- How do we introduce experimentation to understand which product changes actually drive adoption, conversion, and growth?
You'll work on problems where the product, technical approach, and best path forward are still being figured out.
The role is backend-heavy and product-driven. You should be comfortable going from idea to design, implementation, and real usage, without needing detailed specs.
A good way to think of it is: you build the first version that proves something works.
Why Nuitee?
At Nuitée, we're not just reimagining travel-we're building the infrastructure to power it.
- Massive Market Opportunity: We are tackling the $9.9tn travel industry, starting with the $75 billion B2B hotel market, a fragmented space filled with outdated systems, gatekeepers, and inefficiencies. Nuitée's API-first platform is solving this, enabling businesses to access hotel inventory seamlessly and at scale.
- World-Class Backing: Backed by Accel and visionary leaders across tech and travel-including Booking.com, Stripe, and Shopify-we're equipped to scale our ambition globally.
- Bootstrapped Resilience, Startup Agility: Having grown profitably for years without external funding, we combine operational discipline with the speed and innovation of a scaling startup.
- Global Impact: Our infrastructure supports partners like Google, Grab, worldwide fintechs, superapps, travel companies and others
- AI-Driven Innovation: Nuitée is uniquely positioned to power the future of travel in the AI era-enabling seamless, intelligent, and hyper-personalized travel interactions.
By joining Nuitée, you'll be part of a team that's building a category-defining platform. You'll work on a global scale, innovate alongside industry leaders, and help drive the next phase of travel technology. If you're excited to push boundaries, redefine a multi-trillion-dollar industry, and grow with us-Nuitée is the place for you.
Hiring process
If this sounds like your kind of data role, we'd love to hear from you. You can apply with your LinkedIn profile or CV. The process is straightforward, with an initial conversation followed by two interviews.
About Nuitée
Nuitée is a travel technology company that provides a comprehensive platform for booking and managing accommodations, tours, and activities worldwide. The company operates a global marketplace connecting travelers with a vast inventory of hotels, vacation rentals, and experiences, leveraging technology to streamline the booking process for both consumers and property managers.
Nuitée has established a significant presence in Spain, with its main office in Barcelona serving as a hub for customer service, commercial operations, and product development. The company's international workforce and English-centric operations make it an accessible option for relocating professionals, with roles spanning customer service, engineering, and product management.
- Industry
- Travel Tech
- Founded
- 2015
- Employees
- 500–1,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona
Good to know if you are moving
- Barcelona is the global HQ, so most roles are based there, offering a direct path for international hires.
- The company operates in English, making it accessible for non-Spanish speakers.
- Customer service roles often require fluency in English plus another European language, which can be a plus for multilingual candidates.
- The company offers a hybrid work model for many roles, providing flexibility in location.
- Engineering and product teams work on a global platform, giving exposure to a large-scale travel tech ecosystem.
In their own words
About the company & team
At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure-think "Stripe for Travel."
By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology.
With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber.
Now backed by leading VCs and world-class investors including leaders from Booking.com, Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs.
Nuitée is at the forefront of a revolution-delivering AI-powered, smarter, and more personalized travel experiences for a new era.
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