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Retail Standards & Operations Trainee

On-site in Madrid·Added 14 days ago (last checked 12 Oct)

Pandora

7 open roles

Overview

Work mode
On-site, Madrid
Education
University degree
Benefits
Meal vouchers

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • University degree in Business Administration, Economics, Marketing, Fashion, or a related discipline. Previous experience in retail (store, head office, or operations) will be valued.

  • Organized, rigorous, proactive, autonomous person with attention to detail.

  • Good oral and written communication skills, as well as the ability to work in a team.

  • Proficiency in the Microsoft Office suite, especially Excel (pivot tables, formatting, and data presentation).

Nice to have

  • English and Portuguese levels will be valued.

Pay & benefits

What you'll get

  • Hands-on learning experience in an international retail company.

  • Exposure to Retail Standards & Operations processes in Spain and Portugal.

  • The opportunity to work with a multidisciplinary and international team.

  • Continuous guidance and learning alongside experienced professionals.

  • Access to Pandora's training and development resources.

  • A collaborative, dynamic, and inclusive working environment.

  • Meal voucher of €10 per working day.

The role

Start date: October 2026
Duration: 6-month internship, renewable up to 1 year
Location: Madrid

PANDORA is looking for a Retail Standards & Operations trainee for a 6-month period, renewable up to one year.

Integrated into the Retail Standards & Operations department and reporting to the Retail Standards & Operations Lead, the selected person will support teams in the monitoring and operational coordination of our network of stores, corners, and outlets in Spain and Portugal.

What you'll do

1. Monitoring of retail performance and loss prevention (Risks & Loss)

  • Participate in the monitoring and analysis of performance indicators related to in-store services (In-store security, Stock control, Cash control).

  • Provide support to stores on loss prevention matters: inventory monitoring, product traceability, and control of shipments and materials destined for points of sale.

  • Collaborate in the monitoring of security teams and associated procedures (cameras, security equipment, etc.).

  • Conduct competitor studies on prices, services, customer experience, and retail innovations, sharing identified best practices.

2. Coordination and management of retail projects

  • Perform operational monitoring of solutions and services implemented in-store, supporting teams in processes and assistance requests.

  • Update databases, monitoring tools, and reference documentation: operations manual, store list, project trackers, organizational charts, calendars, etc.

3. Operational support and communication with the network

  • Respond to daily requests from stores and accompany them in the resolution of operational incidents.

  • Draft and disseminate communications addressed to the store network: news, procedures, points of attention, and best practices.

  • Collaborate with the Retail, Customer Service, and Operations teams to ensure fluid communication and excellent in-store execution.

  • Participate in various administrative tasks related to the management of retail activity and network support.

About Pandora

Pandora is the world's largest jewelry brand, designing, manufacturing, and marketing hand-finished jewelry in more than 100 countries. The company operates a vertically integrated business model, from in-house design and production to a global retail network of over 6,000 stores, with its headquarters in Copenhagen, Denmark.

In Spain, Pandora operates a significant retail network through its own boutiques, primarily concentrated in Madrid and Barcelona, with additional locations in other major cities. The company offers international professionals opportunities in retail management, sales, and operations, with a strong focus on customer service and brand experience. For international hires, Pandora provides a structured environment with clear career paths in store management, making it an attractive option for those looking to build a career in the retail sector in Spain.

Industry
Jewelry
Founded
1982
Employees
30,000
Headquarters
Copenhagen, Denmark
In Spain
Madrid, Barcelona, A Coruña and 7 more

Good to know if you are moving

  • Pandora's global headquarters is in Copenhagen, Denmark, so international hires would need to relocate to Denmark for HQ roles, but the open roles in Spain are local retail positions.
  • The company operates a large retail network in Spain, with stores in Madrid, Barcelona, and other cities, offering roles like Shop Manager and Shop Assistant.
  • Pandora is a well-known global consumer brand, which can be a strong addition to a CV for professionals in retail and customer service.
  • The Spanish roles are primarily customer-facing retail positions, so Spanish language skills are essential for most positions.
  • Pandora offers part-time contracts for many of its Spanish store roles, which can be attractive for internationals seeking flexible work.

In their own words

About the company & team

Pandora is the world's largest jewelry brand. It designs, manufactures, and markets handcrafted finished jewelry made with high-quality materials at affordable prices. Pandora jewelry is sold in over 100 countries through approximately 6,800 points of sale, including more than 2,600 concept stores.

Headquartered in Copenhagen (Denmark), Pandora employs more than 30,000 people worldwide and manufactures its jewelry in two LEED Gold certified plants in Thailand, using primarily recycled silver and gold. Pandora is committed to leadership in sustainability and has set science-based targets to reduce its greenhouse gas emissions by 50% in its operations and value chain by 2030.

At Pandora, we believe that an inclusive and diverse working environment, reflecting the diversity of society in our interactions with customers and collaborators, is fundamental to fulfilling our mission: to give voice to people's loves. We are committed to fostering, developing, and preserving a culture of inclusion and diversity where every person feels respected, valued, and can fully develop.

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