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Commercial Administration

Hybrid in Barcelona·Added 12 days ago

Penguin Random House Grupo Editorial

19 open roles

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Overview

Job details

Fixed-term contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Penguin Random House Grupo Editorial doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona for hybrid days
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Temporary contract.
Flexible work culture, with a 50% teleworking system.
Intensive working day on Fridays, days before holidays, and during summer months.
Vacations above the collective agreement and sabbatical periods.
Emotional wellbeing program with psychological care and coaching.
Ticket Restaurant subsidy, nursery aid, and access to the Flexible Remuneration Plan.
Access to our digital reading and audiobook App.
Gift voucher on your birthday.
... And much more!

Penguin Random House values the variety of talents and perspectives that a diverse workforce brings. In view of this purpose, all qualified candidates will be considered for employment without distinction of race, national origin, religion, age, color, sex, sexual orientation, gender identity, or functional diversity.

Discover why working at Penguin Random House Grupo Editorial is a unique and unparalleled experience by following us on LinkedIn and visiting our corporate website:

https://www.penguinrandomhousegrupoeditorial.com/trabaja-con-nosotros/como-trabajamos/

Requirements

What we're looking for

Requirements

Experience: Previous experience in similar functions (order entry, customer service, documentation claims, incident resolution, transport agency management, etc.)
Education: Training in Administration.
Languages: B2 English level.
Technical skills: Medium-high proficiency in Excel.
Competencies: An autonomous person with a high capacity for decision-making and for teamwork.

The role

Job description

We are looking for a person to join our Commercial Administration team in Cerdanyola del Vallès. If you are interested in the publishing sector and enjoy providing excellent customer service, this is your opportunity.

As part of our Commercial Administration team, you will be responsible for ensuring quality service to both external and internal customers, effectively managing relationships to strengthen our bonds with them. Your ability to resolve inquiries and incidents will be key to providing a positive experience.

What you'll do

Customer Service: You will be the main contact for our external customers and sales representatives.
Incident Resolution: You will be in charge of managing and resolving possible incidents and/or inquiries regarding delivery notes, prices, discounts, and returns, ensuring that our customers receive adequate service.
Order Management: You will be responsible for receiving and managing orders through different channels (EDI, Sinli, Excel, telephone, e-mail), ensuring that the process is efficient. You will record orders related to incidents in SAP, ensuring that all information is accurate and up to date.
Documentation and Follow-up: You will send documentation requested by our customers and internal departments, such as invoices and delivery notes, and perform the necessary follow-up to maintain a clear flow of information.
Logistics Coordination: You will manage deliveries and return collections with transport agencies, ensuring that our operations are carried out efficiently.

About Penguin Random House Grupo Editorial

Industry: Publishing
Website: penguinrandomhousegrupoeditorial.com

In their own words

About the company & team

Company description

At Penguin Random House Grupo Editorial we are driven by a dual purpose: to safeguard the future of books and reading. To achieve our goal, we publish books for readers of all ages and in different formats: print, digital, and audio.

We are the Spanish-language division of the international publishing company Penguin Random House. We are part of the Bertelsmann group, a multinational media, services, and education company operating in more than 50 countries worldwide. We have 61 publishing imprints, 45 Nobel Prize winners in our catalog, and more than 20,000 authors.

At the heart of our daily activity as a company, we place human culture. We value every employee as unique, and we foster an inclusive and diverse work environment where we all feel heard, respected, and valued. We encourage creativity, collaboration, and continuous learning, providing the necessary tools and support to reach maximum potential.

Additional information

Information requirements regarding the collection of your personal data:

The entity responsible for processing the information provided in your application is the company indicated in the job offer, with its registered office at the indicated address. The company processes your data for the purpose of establishing an employment relationship, in accordance with Article 6, paragraph 1, letter b) of the GDPR / Article 26, paragraph 1, sentence 1 of the BDSG.

The retention period for your data is determined by the legal deadlines applicable in the corresponding country, which begin once the selection process is completed. You can consult them here.

You may contact the company's data protection officer at the postal address mentioned above or by email.

You can find more information about data protection and your rights here. Information requirements regarding the collection of your personal data.

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