Senior Business Travel Consultant - Night Shift /Remote

We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Amadeus system.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.

• Arrange European and domestic travel, including flights, car rentals, and hotels.

• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.

• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.

• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.

• Proactively maintain and develop client relationships, offering support throughout the entire travel process.

• Provide suitable travel options and suggestions to meet client requirements.

• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.

• Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.

• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

• Permanent nights

• Role will be fully remote however you will be required to come into the Birmingham (UK) Hub for training and special events.

Interview Process

1. GDS Test - Online

2. Talent Acquisition Interview - 30mins Virtual

3. Team lead + Team manager interview - 90 Min virtual

4. Final interview with Director of Customer Care - 30mins virtual

• Are proficient in air fares and ticketing

• Possess expert knowledge of the Galileo or Amadeus GDS system.

• Have great communication skills, fluency in English, both written and spoken is essential.

• Have previous experience as a Business Travel Consultant.

• Are well-organized, and capable of working to tight deadlines under pressure.

• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.

• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.

• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.

• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.

• Motivate and encourage the well-being of the team, displaying a positive attitude at all times.

AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.