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Sales Agent (Car Insurance)

Hybrid in Madrid·Added 11 months ago (last checked 27 Oct)

Prima Assicurazioni

29 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Permanent
Benefits: Private health insurance, gym access

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Skills

Customer Care

This job advert was originally written in Spanish.

Requirements

What we're looking for

Previous experience as a telephone agent in other companies within the motor insurance market in Spain.
Sales attitude. Negotiation and argumentation skills to close the policy sale with as many customers as possible.
Experience in digital environments.
Good interpersonal, teamwork, proactivity, and autonomy skills.

Nice to have

Knowledge of back office activities in the insurance sector (documentation review, fraud control, and more).
Communication and written expression skills.

Pay & benefits

What you'll get

We want Prima to be a happy and enriching workplace. So, if you decide to join us, you can expect many benefits...

🤸Smart Working only: Enjoy a hybrid model, combining days at home and in the office.

🏁Grow with us: At Prima, we move fast, but we do it together. Access learning resources, mentoring, and a personalized growth plan.

🌈 Develop your maximum potential: Your best work starts when you feel good. Enjoy private medical insurance, gym discounts, wellness programs, and mental health support.

The role

Are you looking for a new challenge?

Would you like to help us shape the future of car insurance?

Prima could be the ideal place for you.

Since 2015, we have been using our passion for data and technology to reinvent car insurance and offer drivers an excellent experience at a competitive price. Our story began in Italy, where we quickly became the number one provider of online car insurance. In fact, more than 5 million drivers trust us, and we are now expanding to help millions more drivers in the UK and Spain.

To drive that growth, we need a Sales Agent to join our Customer Care team.

This team makes every interaction count.

As part of this team, you will help us provide fast, friendly, and human support, both online and by phone. We will continuously invest in your development so that, together, we can provide better service every day.

What you'll do

Provide information regarding the additional coverages and guarantees offered.
Guide the customer through their purchasing process and provide support in policy management.
Verify data and review documentation for the issuance and management of policies.
Negotiate and argue effectively, with the aim of closing the policy sale.
Guide the customer through post-sale processes (modifications, doubts regarding their policy), ensuring a positive and personalized experience.
Verify data and review documentation to ensure that policies are up to date and correct.
Support the Team Leader and the team in continuously improving tools, processes, and communication toward the customer.

Hiring process

5 steps5 interviews

Meet the talent acquisition partner
With a talent acquisition partner
Get to know each other and discuss your passions, experience and skills.
Meet the technical team
With one or more technical team members
Showcase your expertise and explain how you approach technical challenges with one or more technical team members.
Technical task
Complete a technical task related to the role and demonstrate hands-on problem solving.
Meet the line manager
With a line manager
Discuss soft skills, your approach, company culture and values.
Meet the Executive team or Head of Domain
With an Executive team member or Head of Domain · Not every role
For some roles: leadership abilities, strategic thinking and how Prima can accelerate your career.

About Prima Assicurazioni

Prima Assicurazioni is a technology-driven insurance company founded in 2015 in Milan, Italy. It operates primarily in the non-life insurance sector, offering products such as car, home, and health insurance through a fully digital platform. The company has expanded across Europe, with offices in Italy, the UK, and Spain, and serves over 5 million customers. In 2025, Prima joined the AXA Group, one of the world's largest insurance groups, while maintaining its independent brand and operations.

Industry: Insurance
Founded: 2015
Employees: 1,000–5,000
Headquarters: Milan, Italy
In Spain: Madrid

Good to know if you are moving

Prima has an office in Madrid, Spain, and is actively expanding its Spanish operations.
The company operates in a hybrid or remote-friendly environment, with a focus on tech and data roles.
Prima is part of the AXA Group, offering stability and international career opportunities.
The company values horizontal leadership and collaboration across cultures, making it welcoming for international talent.
Prima's official language for internal communication is English, facilitating integration for non-Spanish speakers.

In their own words

Additional information

Do you think you fit? Apply now!

At Prima, we celebrate what makes you unique. If you do not meet all the requirements but feel passion for this role, we still want to meet you. Innovation thrives on diversity of perspectives.

Prima is proud to be an equal opportunity employer. Do you need accommodations during the process? Write to us at accessible.recruiting@prima.it. Let's build the future of insurance together.

All open roles at Prima Assicurazioni