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Technical Service Manager (Alarms) – Operations and Equipment Management MADRID

Prosegur·Madrid, Spain (Remote)

What they offer

  • Permanent contract

    Per the ad.

  • Fully remote

    Per the ad.

What they ask for

  • Have the right to work in Spain

    Prosegur doesn't mention sponsorship in the ad.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Have 3+ years of experience

    Senior-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 2 months ago
Read the full advert

About the role

Are you passionate about leading technical teams and optimizing operations in demanding environments?

We are looking for a Technical Service Manager in MADRID to lead the planning, execution, and continuous improvement of the alarm installation and maintenance service, ensuring operational excellence and profitability.

What you'll get

  • Permanent contract
  • Fixed salary + Variable
  • High-impact project on operations and business.
  • Leadership of multidisciplinary technical teams.
  • Dynamic environment focused on continuous improvement.
  • Professional development in a leading company.

About the company & team

  • Direct management of Service Team Leaders (Technical Team Managers)
  • Set objectives, monitor performance, and develop talent.
  • Participate in the selection and training of the technical team.
  • Manage performance and incentive systems.

🎯 Mission

Lead the technical service operation (installation and maintenance), ensuring the achievement of quality, service, and profitability targets, as well as customer satisfaction.

🔧 Operations management

  • Plan technical and human resources based on demand.
  • Coordinate installation and maintenance activities.
  • Supervise the execution of work and resolution of incidents.
  • Optimize times, workloads, and productivity.

📊 Business analysis (P&L)

  • Manage the area's profit and loss account.
  • Monitor KPIs: costs, margin, productivity, quality.
  • Identify deviations and design action plans.
  • Budget control and resource optimization.

⚙️ Continuous improvement and quality

  • Implement new operational procedures.
  • Supervise quality standards.
  • Coordinate with operational excellence and quality areas.
  • Manage audits and corrective actions.

🤝 Supplier management

  • Supervise subcontractors.
  • Quality control and negotiation of terms and conditions.
  • Planning of external resources.

✅ Requirements

  • Education: Engineering, Business Administration, or similar.
  • Minimum experience: +3 years managing technical teams.
  • Experience in the security/alarm sector (highly valued).
  • Experience managing KPIs and profit and loss accounts.
  • Knowledge of tools: ERP, Siebel, Meta4.
  • Availability to travel.

📩 Interested?

Apply now or share this opportunity with someone in your network.

#MPAJobs

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Prosegur

Prosegur

Security Services

View company profile
Spanish company
180000 employees

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