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Customer Loyalty Teleoperator

On-site in Madrid·Part-time·Added yesterday (last checked 22 Oct)

Prosegur

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Overview

Salary: €1,099 a month
Work mode: On-site, Madrid
Contract: Fixed-term contract, part-time hours
Benefits: Private health insurance

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This job advert was originally written in Spanish.

Requirements

What we're looking for

People with telephone excellence and a clear commercial orientation, committed to their work, proactive, and with a desire to improve.

Pay & benefits

What you'll get

Fixed salary per collective agreement: 1098,69 euros gross/month gross/month for the 30h weekly schedule.
Stability, professional development, and continuous training through Prosegur University.

The role

We are currently looking for retention TELEOPERATORS for one of our main clients in the health insurance sector, with whom we have been working continuously for more than 20 years.

What you'll do

Functions: This is a retention campaign for company customers who wish to cancel their service, as well as administrative and information management tasks.

How you'll work

Part-time employment of 30 hours per week in the afternoon shift from 14:00 to 20:00h.
Previous in-person, selective, and unpaid training of 4 days (from October 27 to 30) from 14:00 to 20:00h.
Temporary contract until 23/12/26, with the possibility of continuing with an indefinite contract.
On-site: In-person at our offices near Hospital 12 de Octubre, with excellent access by bus, Renfe, and Metro.

Hiring process

Apply now! We will be delighted to meet you!

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry: Security Services
Founded: 1976
Employees: 100,000+
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Valencia and 26 more
Website: prosegur.com

Good to know if you are moving

Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
The company operates in 36 countries, offering potential for international mobility and a global career.
Prosegur provides training through its corporate university, supporting professional development for employees.
Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
The company is listed on the Spanish stock exchange, indicating financial stability and transparency.

In their own words

About the company & team

At AVOS TECH, PROSEGUR's BPO line, we are a company recognized as a Best Place to Work for our commitment to well-being, professional development, and a good work environment.

All open roles at Prosegur