Patient Care - Olympia Medical-Surgical Center (With English)

• Training: Intermediate Vocational Training Cycle in Administrative Management or equivalent
• Minimum experience: 1 to 3 years in a similar position or in customer service in the tourism sector or related fields
• High level of English

• Immediate incorporation into a collaborative and specialized work team.
• Working day: Rotating shifts
• Temporary contract
• Mobility and Internal Promotion Policy
• Attractive salary package, competitive and aligned with the market
• Flexible compensation in daycare, transportation, health insurance, and dining.
• Strategic Training Plan, which will allow you to develop personally and professionally.
• Access to the Quirónsalud Contigo program:
  
  • Financial care: access to the Payflow platform, and exclusive discounts.
  • Health care: physical and mental wellness plans and access to the Digital Hospital.
  • Family care: projects focused on promoting a healthy life and balance between personal and professional life.

Olympia is the pioneering center of the Quirónsalud group. A unique project in Spain whose goal is caring for people through medicine and the latest trends in health, sports development, as well as physical, mental, and emotional prevention.

Our pillars are innovation, knowledge, perseverance, and excellence to achieve sustainable health centered on the patient.

Why choose our center?

• Three specialized areas to promote health: Sport, Lifestyle, and Medical Center with a wide range of services for complete physical and emotional care adapted to each person's specific situation.
• Multidisciplinary medicine encompassing different units such as Sports Nutrition, Clinical and Aesthetic Nutrition, the Sleep Unit, Clinical and High-Performance Psychology, Hyperbaric Chamber, or Cryotherapy, which support and enhance the Center Areas to help each person achieve their best version.
• Excellent professional teams.
• State-of-the-art technological equipment.
• All of this located in 12,000 m² of dynamic, modern, and welcoming spaces.

At this link you can discover what our center is like and what it would be like to work at Olympia: https://olympia.quironsalud.com/

From Quirónsalud private hospitals in Madrid, we are looking for a Health Assistant to join the Olympia Medical-Surgical Center, located in Torre Caleido (metro Begoña), in the north of Madrid.

Manage and organize the patient flow in the Admissions department, helping to provide an agile and efficient service.

• Execute the necessary actions to guarantee excellent customer service in accordance with the indicators set by the Hospital Management (service times, evaluation of service offered, information...).
• Supply information about products and services, which in many cases will be the user's first contact with the Center, therefore following the "Customer experience Policy v.0" regarding the manner in which this activity is carried out. Specifically, they will receive and answer information requested by the user about the Center through contact forms, both those received from the Contact Center (via telephone) and those completed by the user through the web and App.
• Receive and assist customers in completing the F1 (contact details requested from customers) and inform users who physically access the Center about the services provided).
• Assist users in the admission process, both for "self-admission" and admission at the center.
• Deliver to the user, after the first visit with the healthcare staff, the quotes for the prescribed services and programs, informing them in detail about the services included and prices, as well as the available payment methods.
• Manage the payment with users for the budgeted programs through the enabled payment methods.
• Inform about the services offered at the Center, both via telematics and in person in a 20-minute session, at the user's choice and at no cost to them.
• Perform follow-up on the portfolio of users who have requested information about the center's services and/or have contracted services at the center, segmenting them according to their typology in the classification provided in the Customer experience Policy. Perform the customer follow-up and loyalty actions determined according to the Commercial Plan.
• Facilitate the booking of appointments for the Programs contracted by the users.