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Digital Site Reliability Engineer

Hybrid in Madrid·Full-time·Added yesterday (last checked 30 Oct)

Radisson Hotel Group

36 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
Relocation: A relocation package
English: Required
Experience: 2+ years

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Skills

Nice to have

Requirements

Languages

Professional English proficiency (spoken and written) required.

Pay & benefits

What you'll get

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

Apply now and let’s make every moment matter.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

The role

Digital Site Reliability Engineer

The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson’s brand web and mobile applications.

This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels.

Role purpose:
• Monitor the health, performance, and availability of digital platforms and business-critical customer journeys.
• Investigate and resolve complex L2/L3 incidents, identifying root causes and implementing corrective actions.
• Proactively identify service degradations before customer impact.
• Troubleshoot application outages or degraded performance issues.
• Perform root cause analysis and implement corrective actions end-to-end with development teams.
• Maintain operational runbooks, knowledge base articles, and support documentation.
• Improve operational visibility through dashboards, alerts, reporting, and service health indicators.
• Drive continuous improvements in monitoring coverage and alert quality.

Qualifications

Must-have experience:
• 2–3 years of experience in application support, site reliability, or service operations environments.
• Strong experience managing and troubleshooting complex L2/L3 incidents.
• Proven ability to investigate service degradation, performance issues, and availability incidents.
• Hands-on experience with Observability and monitoring tools (e.g. Dynatrace, Grafana, New Relic).
• Exposure to cloud environments (Azure, AWS, GCP).

Highly desirable experience:
• Understanding of modern web applications, APIs, microservices, and distributed systems.
• Familiarity with distributed tracing, synthetic monitoring, and digital experience monitoring.
• Knowledge of CI/CD pipelines, DevOps practices, or Agile methodologies.
•Strong communication skills, with the ability to manage technical and business stakeholders during critical situations.
• Hospitality industry experience.
• Experience working in multidisciplinary, multicultural and geographically distributed teams.

Location

Madrid, Spain. Relocation is necessary to Madrid.

About Radisson Hotel Group

Radisson Hotel Group is a global hospitality company headquartered in Brussels, Belgium, operating a portfolio of more than 1,100 hotels across Europe, the Middle East, Africa, and Asia-Pacific. The group manages a diverse set of brands including Radisson Blu, Radisson Collection, Radisson RED, and Park Inn by Radisson, serving both business and leisure travelers. With a strong presence in Spain, the company operates numerous hotels across the country, from urban properties in Madrid and Barcelona to resort destinations along the coast.

For international professionals, Radisson Hotel Group offers a multicultural work environment with opportunities across hotel operations, corporate functions, and digital innovation. The Spain offices support a range of roles from front-of-house and culinary positions to corporate functions like finance, legal, IT, and marketing. The group emphasizes career development and internal mobility, making it an attractive option for those looking to build a long-term career in hospitality in Spain.

Industry: Hospitality
Founded: 1997
Employees: 10,000–50,000
Headquarters: Brussels, Belgium
In Spain: Madrid, Barcelona

Good to know if you are moving

Radisson Hotel Group has a significant presence in Spain with hotels in major cities and tourist destinations, offering opportunities for international staff.
The company operates a global loyalty program, Radisson Rewards, which provides benefits to employees and guests.
Corporate roles in Spain are based in Madrid, while hotel roles are spread across the country.
The group supports internal mobility, allowing employees to transfer between hotels and countries.
English is commonly used in corporate and international hotel environments, making it accessible for non-Spanish speakers.

In their own words

About the company & team

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

All open roles at Radisson Hotel Group