Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 10 months ago

Customer Service Phone Agent (Morning Shift)

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Do you want to work for the Madrid City Council? Do you enjoy offering help or resolving the doubts and problems of citizens? Do you have availability to start in September? This offer is for you!

- Resolve doubts regarding the payment of taxes to the Madrid City Council.
- Follow up on requests and support the user until the incident is closed.
- Data entry

- Minimum 1 year of recent experience as a customer service teleoperator
- High School Diploma (Bachiller) required
- Computer proficiency
- Customer orientation
- Availability to participate in a group dynamic in July and start in September

- Temporary contract from 22/09/2025 to 22/12/2025 with the possibility of extension.
- 8 days of in-person training from Monday to Friday, from 08:00 to 15:00, from 10.09.2025 to 19.09.2025 inclusive. Training is selective and unpaid.
- Morning shift of 25 hours with availability between 8:00 and 15:00, Monday to Sunday. In-person.
- Salary of 9.90 gross euros/hour
- Area: Suanzes metro station

View original advert (Spanish)

¿Quieres trabajar para el ayuntamiento de Madrid? ¿Te gusta ofrecer ayuda o resolver las dudas y problemas de los ciudadanos?, ¿tienes disponibilidad para incorporarte en septiembre? ¡Esta oferta es para ti!

- Resolver las dudas sobre el pago de impuestos del Ayuntamiento de Madrid.
- Hacer seguimiento de las peticiones y acompañar al usuario hasta el cierre de la incidencia.
- Grabación de datos

- Mínimo 1 año de experiencia como teleoperador/a de atención al cliente reciente
- Necesario Titulo Bachiller
- Agilidad informática.
- Orientación al cliente
- Disponibilidad para realizar dinámica en julio e incorporarse en septiembre

- Contrato temporal del 22/9/2025 al 22/12/2025 con posibilidad de prórroga.
- Formación presencial de 8 días de Lunes a Viernes con horario de 08:00 a 15:00 desde el 10.09.2025 hasta 19.09.2025 incluido. La formación es selectiva y no remunerada.
- Turno de mañana de 25 horas con disponibilidad entre las 8h y las 15h de lunes a domingo . Presencial
- Salario de 9,90 euros brutos/hora
- Zona: metro Suanzes