Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

This job was published 6 months ago

Customer Advisor

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Randstad is looking to select a Customer Advisor to join MAPFRE ESPAÑA at their offices in Vitoria (Calle Honduras, 14), via a temporary part-time contract to cover a reduction in working hours.

What will you do?

The main functions of the position will be:

- Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
- Provide administrative support to the Office Director and Commercial Technicians to increase office efficiency.
- Execute telephone commercial actions with the aim of reactivating former customers or cancellations.
- Attend to potential customers who visit the Office requesting information to detect possible insurance needs.
- Process incidents affecting the insurance of portfolio customers, improve the level of loyalty, and generate new opportunities.
- Commercial management derived from the SGC (Commercial Management System).
- Comply with the institutional and organizational principles of the MAPFRE group.

What knowledge and experience will be considered?

Education and knowledge:

A university degree, Bachelor's/Degree, Vocational Training cycle, or similar is valued.
Technical knowledge of non-life products (auto, home, funeral, etc.), as well as underwriting rules, will be valued.
Knowledge of management, quoting, and issuance applications, the SGC (Commercial Management System), and the SGO (Operational Management System) is valued.
Knowledge of the Mapfre Commercial Network is valued.

Experience:

Previous experience in customer service and/or target-based sales is required, and previous experience in insurance companies is highly valued.

If you are a resourceful person with a customer orientation, initiative, commitment, and you enjoy working towards objectives, this is your opportunity!

What is offered?

Temporary Employment Contract (hiring through MAPFRE).
Part-time schedule:
Winter schedule (from September 15 to June 15):
4:00 PM to 7:00 PM Monday to Thursday
4:00 PM to 7:00 PM 2 Fridays per month.

Social Benefits (Health Insurance from the start of employment).
Continuous training.

View original advert (Spanish)

Desde Randstad buscamos seleccionar un/a Asesor/a de Clientes para incorporar en MAPFRE ESPAÑA, en sus oficinas de Vitoria (Calle Honduras, 14), mediante un contrato temporal a jornada parcial para cubrir una reducción de jornada.

¿Qué vas a hacer?

Las principales funciones del puesto serán:

- Atender las necesidades de los clientes y generar oportunidades de venta ( venta directa, fidelización, reactivación¿) a través del contacto directo con los clientes de la oficina y el uso de herramientas de fidelización ( Te Cuidamos ).
- Prestar soporte administrativo al Director de la Oficina y a los Técnicos Comerciales para aumentar la eficiencia de la Oficina.
- Ejecutar acciones comerciales telefónicas con el objetivo de reactivar antiguos clientes o anulaciones.
- Atender a los clientes potenciales que acuden a la Oficina pidiendo información para detectar posibles necesidades aseguradoras.
- Tramitar incidencias que afectan a los seguros de los clientes de cartera, mejorar el grado de fidelización y generar nuevas oportunidades.
- Gestiones comerciales derivadas del SGC. (Sistema de Gestión Comercial).
- Cumplir los principios institucionales y organizativos del grupo MAPFRE.

¿Qué conocimientos y experiencia van a ser considerados?

Formación y conocimientos:

Valorable Titulación universitaria, Licenciatura/Grado, Ciclo Formativo o similar.
Será valorable aportar conocimientos técnicos en los productos de patrimoniales (autos, hogar, decesos, etc.), así como de las normas de suscripción.
Valorable conocimiento de los aplicativos de gestión, cotización y emisión, del SGC (Sistema de Gestión Comercial) y del SGO(Sistema de Gestión Operativo).
Valorable conocimiento de la Red Comercial de Mapfre.

Experiencia:

Será necesario contar con experiencia previa en funciones de atención al cliente y/o venta por objetivos, y muy valorable aportar experiencia previa en compañías aseguradoras.

Si eres una persona resolutiva, con orientación al cliente, iniciativa, compromiso, y te gusta trabajar por objetivos, ¡esta es tu oportunidad!

¿Qué se ofrece?

Contrato Laboral temporal (contratación a través de MAPFRE).
Jornada parcial con horario:
Horario de invierno (del 15 de septiembre al 15 de junio):
16.00 a 19:00 de lunes a jueves
16:00 a 19:00 h 2 viernes al mes.

Beneficios Sociales (Seguro de Salud desde el inicio de la contratación).
Formación continuada.