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Customer Service Representative

Randstad España·Vitoria-Gasteiz, Spain

What they offer

  • €16,576 - €16,600 a year

    Gross, as stated in the ad.

  • Fixed-term contract

    Part-time hours.

What they ask for

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak native-level Spanish

    Listed as a requirement in the ad.

  • Work on-site in Vitoria-Gasteiz

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

This job was published 7 months ago

Read the full advert

About the role

At Randstad we are looking to select a Customer Service Advisor to join MAPFRE ESPAÑA, at their offices in Vitoria (Calle Honduras, 14), under a temporary part-time contract to cover a reduced working day.

What you'll do

What will you do?

The main duties of the position will be:

  • Attend to customer needs and generate sales opportunities (direct sales, loyalty, reactivation…) through direct contact with office customers and the use of loyalty tools (Te Cuidamos).
  • Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
  • Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
  • Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
  • Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
  • Commercial management derived from the SGC (Commercial Management System).
  • Comply with the institutional and organizational principles of the MAPFRE group.

Requirements

What knowledge and experience will be considered?

Education and knowledge:

University education, Bachelor's Degree/Graduate, Vocational Training or similar is valued.

Technical knowledge of insurance products (auto, home, life, etc.) will be valued, as well as subscription standards.

Knowledge of management, quotation, and issuance applications, as well as the SGC (Commercial Management System) and SGO (Operational Management System) will be valued.

Knowledge of the Mapfre commercial network will be valued.

Experience:

Previous experience in customer service functions and/or sales by objectives will be required, and experience in insurance companies will be highly valued.

If you are a proactive person, customer-oriented, with initiative and commitment, and you enjoy working towards goals, this is your opportunity!

Benefits and conditions

What is offered?

Temporary employment contract (hired through MAPFRE).

Part-time schedule with working hours:

Winter schedule (from 15 September to 15 June):

4:00 PM to 7:00 PM, Monday to Thursday

4:00 PM to 7:00 PM, 2 Fridays per month.

Social Benefits (Health Insurance from the start of the contract).

Continuing education.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Randstad España

Randstad España

Staffing

View company profile
International company

Randstad España is a staffing agency.They recruit for client companies, so the employer you would work for is not named on this ad.

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