Telecare Installation Technician

Do you have experience as an Installation Technician? Do you have a Disability or Incapacity Certificate? We are waiting for you!

1. TRAVEL TO PRIVATE HOMES AND OTHER CLIENT COMPANY DESTINATIONS.
2. MANAGEMENT AND PLANNING OF SERVICE ATTENTION.

• Comply with the protocols developed by the Department, based on what has been established by the client companies, regarding the direct attention provided in homes.
• Plan the actions to be carried out the following day upon receiving the email and downloading the file with the data into the computer program.
• Change the ownership, discount, and address of the Telecare Service user by taking the necessary data.
• Complete the work reports both in the computer program and on paper with the data of the actions performed and the signature of the user attended, and deliver them monthly to the Department's Administration person.
• Send data at the end of the working day to the Department's Administration Area regarding the actions performed with the information recorded in the computer program.
• Register the daily actions performed in the IT tool developed for this purpose and send them at the end of the month to their Area Manager.
• Respond to all requests made from the Department within the deadlines set for each occasion.
• Prepare reports on any incidents arising that may alter the correct performance of the programmed planning and communicate them to their manager.
• Attend to client companies regarding their specific demands arising from the performance of their technical functions.

1. INSTALLATION OF HOME TELECARE DEVICES.

• Install and configure telecare devices.
• Perform the collection of personal data from the new Service user.
• Explain how the devices work.

1. MAINTENANCE OF TELECARE DEVICES.

• Diagnose the fault and perform the replacement of the relevant material if necessary.
• Communicate to their manager and to the appropriate channels for each client company the impossibility of resolving an incident so that the appropriate registration can be made.
• Remove partial components or home Telecare devices resulting from the cancellation of service for users.

1. MANAGEMENT OF THE OWN STOCK OF TELECARE DEVICES, ACCESSORIES, AND TOOLS.

• Request the necessary devices, accessories, and tools from the Telecare Warehouse Manager.
• Enter the material received from the Telecare Warehouse into the own stock with the appropriate registration.
• Perform the weekly delivery of faulty material to the Telecare Warehouse, following the protocols developed for this purpose by the Department Management.
• Perform a weekly inventory of the physically available material, checking the result against the remote warehouse and the possible support of the Systems Department."

• Basic vocational training or Intermediate Degree, specializing in electricity and/or electronics.

-1 year of experience

• Agreement Level: C
• Opportunities for training and professional growth in a company with a clear purpose: Building a more human, more livable, and happier world, inspiring the extraordinary.