Boutique Manager

• Demonstrable experience of at least 3-5 years in sales management within the luxury sector, preferably in a high-end boutique.
• Experience in managing a P&L (Profit and Loss) and budgeting.
• Excellent leadership and team management skills, with a proven ability to motivate and develop staff.
• Passion for customer service and creating exceptional shopping experiences.
• In-depth knowledge of Luxury Sector (products and market trends), with a particular focus on the Writing instruments, Watchmaking or Leather sector.
• Excellent communication and interpersonal skills, with the ability to interact effectively with high-level clients and the team.
• Ability to work under pressure and meet deadlines, demonstrating flexibility and adaptability to change.
• Proficiency in Spanish and English (other languages are an advantage).
• Proficient computer skills (MS Office, point-of-sale systems), with experience in inventory management and CRM software.
• Academic background in business administration, marketing or a related field (desirable).
• Availability to travel occasionally for meetings, brand events or training.

Job Summary: The Boutique Manager is responsible for leading and managing all operations of the Montblanc boutique, ensuring exceptional customer experience and the achievement of sales and profitability targets. This role requires a dynamic leader with a passion for luxury, a deep understanding of customer service, and the ability to inspire and develop a high-performing team.

• Sales Management and Objectives:
  • Develop and implement strategies to achieve and exceed the boutique's sales and KPIs targets.
  • Monitor and analyze traffic, market trends and competition to identify growth opportunities.
  • Manage the boutique's budget and control expenses.
• Clienteling & Customer Experience:
  • Ensuring the growth of the customer database and improve its quality.
  • Ensure that every customer receives personalized and high-quality service, creating a memorable shopping experience.
  • Resolve customer complaints and issues efficiently and professionally.
  • Foster long-term relationships with customers, building a loyal customer base.
• Team Management:
  • Recruit, train, and develop a highly motivated and competent sales team.
  • Set clear performance objectives and provide regular feedback.
  • Create a positive and collaborative work environment.
  • Manage staff schedules and ensure adequate boutique coverage.
• MKT, Product Management and Visual Merchandising:
  • Design and enhance marketing initiatives aligned with the boutique's needs, in collaboration with the Retail and Marketing departments.
  • Maintain in-depth knowledge of Montblanc products, including their history, features, and benefits.
  • Develop a deep understanding of inventory through rigorous analysis of sales performance, focusing on sales and profitability.
  • Oversee the visual presentation of the boutique, ensuring it aligns with Montblanc brand standards.
  • Manage boutique inventory, minimizing losses and maximizing product availability.
  • Manage warehouse space by structuring and organizing it.
• Boutique Operations:
  • Ensure compliance with all company policies and procedures.
  • Manage boutique security and protect company assets.
  • Supervise boutique maintenance, ensuring it is clean, tidy, and in good condition.
• Reporting:
  • Prepare sales reports and other management reports as needed.
  • Regularly communicate boutique performance to management.

• Impeccable professional image, reflecting Montblanc brand values.
• Positive and proactive attitude.
• Results-oriented, with a focus on achieving objectives and continuous improvement.
• Problem-solving ability, with a creative and strategic approach.
• Attention to detail, ensuring accuracy and quality in all tasks.
• Negotiation and persuasion skills.
• Ability to work in a multicultural and diverse environment.