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Field Service Engineer

Navarre, Spain·Engineering·Full-time

Roche

143 open roles

What they offer

  • Full-time hours

    Per the ad.

What they ask for

  • Have the right to work in Spain

    Roche doesn't mention sponsorship in the ad.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Navarre

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 2 days ago

This job was automatically translated to English, .

About the role

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche Diagnostics, we are committed not only to advancing diagnostic solutions that help healthcare professionals make critical decisions for their patients, but also to improving how these essential tools are integrated into healthcare systems worldwide, at a lower cost, without compromising the best possible results.

In more than 100 countries, we offer the most comprehensive in vitro diagnostics portfolio in the industry, combined with support for clinical decision-making, consulting, digital diagnostics, disease management, laboratory automation, and software solutions to provide integrated solutions for laboratories, clinics, and healthcare systems.

What you'll do

The Field Service Engineer provides scientific/technical service for systems and solutions installed at customer sites, ensuring maximum efficiency and effectiveness in each assigned activity: installations, preventive, corrective, and evolutionary maintenance, and modifications. Ensures that the service provided generates a competitive advantage, becoming the differentiating element of Roche's value proposition, and achieving optimal levels of customer satisfaction.

  • Operational excellence: Flawlessly execute preventive, corrective, and evolutionary maintenance procedures, installations, and modifications of assigned systems, ensuring that the customer experience across all these interventions is excellent.
  • Monitoring: Incorporate and promote the use of digital tools in monitoring assigned customers to evolve towards a more efficient, proactive service model focused on maximizing the customer experience.
  • Reporting and quality: Record all activities (remote or on-site) in the CRM, ensuring proper documentation and updating of the technical characteristics of the installation according to the organization's standards.
  • Planning: Ensure timely and proper follow-up and execution of modifications and maintenance using the Service Dashboard for assigned accounts.
  • Regional coverage: Availability to provide support for accounts in the Northern Area (Basque Country, Cantabria, Navarra, La Rioja, and Aragon) as service needs require.
  • Technical reference: Act as a reference in managing key assigned customer accounts, as well as collaborating nationally (cross country) in supporting and implementing strategic accounts when necessary.
  • Dedicated management (100% focused on satisfaction and KPIs): Provide comprehensive and proactive service, implementing decisions that optimize service delivery and positively impact the customer experience.
  • Customer care: Establish and maintain excellent and proactive communication, informing about updates to reagents, systems, and quality controls.
  • Incident management: Efficiently resolve complaints and claims, processing requested modifications and providing continuous follow-up until full resolution.
  • Commercial synergy: Work closely with the Commercial Area to address customer needs and support the sales of solutions and service offerings.

What we're looking for

Requirements: Education and Experience

  • Education: Degree in Engineering (Electronic, Mechanical, Biomedical, Technical Engineering, or related disciplines).
  • Required experience: Minimum of 2 to 5 years of proven experience in a similar position within the diagnostics / in-vitro sector.
  • Technical knowledge: Training or previous experience working with in vitro diagnostics (IVD) platforms and systems, demonstrating solid proficiency at the hardware level. Experience in applications and IT environments is valued.
  • Customer management: Previous experience in managing complex customer accounts will be positively valued.
  • Languages: Fluent Spanish and a good level of English.
  • Location / Residence: Preference for (Pamplona/Navarra).
  • Driving license - Category B

How you'll work

  • Availability for on-call shifts (including weekends) for several weeks per year, according to the established calendar to ensure service continuity.
  • Working hours availability:
  • Flexible schedule: Adaptable shifts within the operational window from 08:00 to 22:00.
  • Adaptability: Shifts will be adjusted according to service needs to ensure the periodic execution of corrective and preventive maintenance and annual modifications at key customer sites.

About the company & team

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

Key Competencies

Interpersonal and Leadership Skills (Soft Skills):

  • Leadership and influence over team members to achieve common goals through assertive communication and trust.
  • Customer-focused communication: Assertive, empathetic, and highly effective communication with key stakeholders.
  • Teamwork: Effective and fluid collaboration with internal teams and the customer's stakeholders.
  • Proactivity and Autonomy: Ability to manage services, anticipate potential problems, and take the initiative to resolve them independently.
  • Decision-making and Planning: Efficient organization of activities and the ability to make informed decisions aligned with service objectives.

Strategic and Business Skills

  • Customer orientation: Absolute focus on satisfaction and maximizing the value delivered in every interaction.
  • Management of Stakeholders: Ability to navigate and understand the structure and needs of both the organization and the customer.

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