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Field Service IT

Spain·Engineering·Full-time

Roche

143 open roles

What they offer

  • Internship contract

    Full-time hours.

What they ask for

  • Have the right to work in Spain

    Roche doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Spain

    No relocation package mentioned.

Pulled from the advert automatically — the full ad is what counts.

Added yesterday

This job was automatically translated to English, .

About the role

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We are looking for a professional to provide scientific/technical service to systems and solutions implemented at customer facilities in the area of information technologies.

Provide comprehensive and high-visibility technical support to the client, including:

  • Achieve and maintain excellent operational levels in all assigned solutions.
  • Proactive, preventive, and corrective technical service to digital systems and solutions.
  • Review and validation of the operational quality of laboratory information systems.
  • Training clients in the operation, use, and maintenance of Roche systems.
  • Act as a liaison between the company and clients on technical and administrative matters for assigned projects.
  • Work closely with the Commercial Area to address customer needs and support the sale of solutions and service offerings.
  • Establish and maintain excellent communication, follow-up, and proactive collaboration with clients.
  • Comply with legislation, internal procedures, and applicable regulations in matters of Safety, Health, and the Environment.
  • Comply with the Company's policies, including the Code of Conduct and applicable Codes of Ethics.
  • Comply with information quality and security standards and procedures.
  • Contribute to the continuous improvement of the activities developed.
  • Report activities in CRM, both remotely and on-site.
  • Document the technical characteristics of customer facilities and update them as necessary.
  • Workflow Management and Optimization: configure, monitor, and continuously optimize workflows and sample routes in automated solutions, defining priorities to maximize the operational efficiency of solutions and compliance with response times.
  • Configuration, maintenance, and incident resolution in pre-analytical, analytical, and post-analytical system applications of the various instruments installed in laboratories.

What we're looking for

  • Bachelor's degree or similar in a relevant engineering discipline (preferably: IT, Technical and Computer Education, Biomedical Engineering or related).
  • Technical knowledge of ASTM and HL7 protocols.
  • Technical knowledge of SQL and inter-system databases.
  • Technical knowledge of Windows Server operating systems.
  • Fluency in English.
  • Knowledge of Windows and G Suite.
  • Leadership and communication
  • Excellent communication skills.
  • Ability to plan, manage, and make proactive decisions to achieve goals.
  • Customer orientation.
  • Ability to work as part of a team.
  • Stakeholder management and organizational knowledge.
  • Geographical mobility within the national territory
  • Flexibility in working hours: sliding shift within the working day from 8 AM to 10 PM according to service needs.
  • Driver's license

What you'll get

  • Company car.
  • A comprehensive professional experience that will allow you to acquire solid technical and practical knowledge in our comprehensive service solutions.
  • Three training rotations in our Campus in Sant Cugat del Vallès, Barcelona.
  • A training and personal development itinerary, including the relationship with the management team of the Customer Support area.
  • Join the global Customer Support team as Field Service Support for 24 months to provide specialized on-site technical assistance to the instruments installed in our clients' laboratories that require corrective or preventive maintenance intervention and hardware and/or software modifications or updates.
  • A training employment contract

How you'll work

  • Type of contract: Internship for two years - full-time temporary contract of 39 hours per week, different from university agreements
  • 100% availability and mobility
  • Flexibility in working hours: sliding shift within the working day from 8 AM to 10 PM
  • according to service needs.
  • Graduate profiles with no more than 3 years as indicated by law (bachelor's and/or official master's)

About the company & team

At Roche, we are pioneers in the field of biotechnology and are dedicated to improving the health and well-being of people around the world. With a focus on innovation and excellence, we seek exceptional talents to join our team and contribute to our goals.

The incorporation of the selected people is scheduled for:November 11, 2026.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.


Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.

Hiring process

Our selection process will culminate with an on-site Assessment Center in Sant Cugat del Vallès (Barcelona) onOctober 14 and 15, 2026, in which the finalists will participate.

We will receive applications until thefirst days of October 2026.

Requirements

  • Enjoy teamwork and collaboration. The selected person will be responsible for ensuring maximum efficiency and effectiveness in the assigned activities, differentiating Roche's value proposition and achieving optimal customer satisfaction.

Join Roche, where every voice matters.
Are you looking to boost your professional career in the technical field of the health sector?
Do you want to be part of the Roche Diagnostics team, a leader in the in vitro diagnostics sector that supplies high technology, reagents, and services for clinical analysis laboratories, research centers, medical practices, and pharmacies?

Apply today to join our On en Roche Program.

2 vacancies located in the Valencian Community (Alicante and Valencia).

On en Roche:
It is an accelerated development program of 2 years that will allow you to grow personally and professionally while gaining technical experience in the field. You will have the follow-up and support of our team to guarantee a learning and exposure route that will allow you to understand in depth our business and the impact we have on patients in Spain.

  • Experience (we will provide it)

Additional information

Roche promotes diversity, equity, and inclusion, representing the communities we serve. In addressing healthcare on a global scale, diversity is an essential ingredient for success. We believe that inclusion is key to understanding the varied healthcare needs of people. Together, we embrace individuality and share a passion for exceptional care.

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