Full-time hours
Per the ad.
Fully remote
Only from certain places, per the ad: “you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland”

What they ask for

Have the right to work in Spain
Runpod doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 5+ years of experience
Senior-level role.

The role

As a Technical Support Analyst (L2), you’ll play a critical role in supporting our customers by providing advanced technical assistance to resolve complex issues. This position is ideal for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer service.

What you'll do

Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.
Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).
Troubleshoot and resolve critical or complex technical issues escalated by customers, including those related to configuration, performance, functionality, compatibility, or code errors in Runpod’s products or services.
Utilize various tools and methods, such as code analysis, scripting for testing, log analysis and remote access, to identify root causes and deliver solutions or workarounds.
Communicate effectively with customers and internal teams, including engineering, sales, supply and product management teams, to ensure customer satisfaction and integrate valuable feedback.
Assist the support team in troubleshooting and resolving escalated technical tickets, collaborate with the engineering team to provide workarounds or bug fixes, and work with the infrastructure team to address GPU server-related issues.
Contribute to product development and testing efforts by relaying feedback from customers and the support team to the engineering team, helping to shape product improvements.
Create and maintain technical documentation, such as knowledge base articles, FAQs, guides, and manuals, while also developing and delivering training sessions, webinars, and demos for customers, partners, and internal teams.
Use diagnostic tools and techniques to find the root cause of issues and implement fixes, updates, or changes as needed.
Analyze software code and logs to spot bugs or performance issues, developing solutions or workarounds where necessary.
Conduct thorough analysis of system performance, errors, and configurations to ensure our systems remain stable and reliable.
Proficiency with Datadog, Grafana, SQL databases, and ease with CRM tools are considered strong assets for this role.
Assist customers with software configuration tasks, such as installation, setup, and customization, to help them get the most out of our products.

How you'll work

Please note: this position requires availability on weekends as per business requirements and you must be in EMEA in one of the following places Ireland, United Kingdom, Spain or Poland

Requirements

What we're looking for

At least 5 years professional experience in technical customer support.
Bachelor's degree in a relevant field (e.g., Computer Science, Computer Engineering, Software Engineering, Information Technology, or a related field) or equivalent professional experience.
Familiarity with applied AI use cases such as inference, fine-tuning, LLM-based applications, or agentic systems.
Strong problem-solving skills and the ability to analyze and resolve technical issues.
Should have at least 2 years of experience in software engineering/development or 2 years of experience as a networking admin
Knowledge of various operating systems (Linux/Ubuntu), containerization (Docker), SQL databases (MySQL, PostgreSQL), and an understanding of data center components such as server hardware and network operations, as well as familiarity with common network protocols like TCP/IP, HTTP/HTTPS, SSH, and DNS.
Ability to write and execute scripts, queries, or commands, and the ability to read and understand code, logs, errors, or traces in Python.
Excellent communication skills, both verbal and written.
Advanced knowledge of operating systems, including
- Proficiency with SSH and the use of terminal commands
- Experience with Linux (server versions specifically)
- Strong asset: proficiency in Docker and deployment on the docker

Nice to have

Strong technical skills, including proficiency in Django, Flask, PyTorch, JavaScript (React, Node.js), and Go, with hands-on experience in full-stack development.
Proficiency in deploying and managing AI/ML models as services or APIs, along with a deep understanding of machine learning models, including their training, inference, and deployment processes on Runpod platforms.
Experience in AI fine-tuning or AI inference

Pay & benefits

What you'll get

The competitive base pay for this position ranges from 70,000 to 82,500 euro. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location
Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside.
Flexible PTO- take the time you need to recharge
Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication
Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale.
$1,200 USD Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace

About Runpod

RunPod is a San Francisco-based cloud computing platform that provides on-demand GPU infrastructure for AI and machine learning workloads. The company offers a global network of GPU cloud instances, allowing developers and enterprises to deploy, scale, and manage AI models without owning physical hardware. RunPod has become a key player in the AI infrastructure space, serving a wide range of customers from individual developers to large enterprises, and is known for its developer-friendly tools and flexible pricing models.

RunPod has established a presence in Spain, with a Technical Support Engineer role based in the country, reflecting its commitment to serving the growing European AI market. For international professionals, RunPod offers a fast-paced, remote-friendly work environment typical of a modern tech scale-up, with opportunities to work with cutting-edge GPU technologies and a globally distributed team. The company's culture emphasizes autonomy, technical excellence, and direct impact on the AI infrastructure ecosystem.

Founded: 2018
Employees: 100–200
Headquarters: San Francisco, USA
In Spain: Barcelona
Website: runpod.io

Good to know if you are moving

RunPod is a remote-first company, so the Technical Support Engineer role in Spain offers flexibility to work from anywhere in the country.
The role involves working with cutting-edge GPU cloud technology and AI infrastructure, providing valuable experience in a high-demand field.
As a US-based company with a global presence, RunPod offers an English-speaking work environment, which can be an advantage for international professionals.
The company is in a high-growth phase, which can mean fast-paced work and significant opportunities for career advancement.
The Barcelona-based role allows you to live in one of Europe's most attractive tech hubs while working for a leading global AI infrastructure company.

In their own words

About the company & team

Runpod is the AI Developer Cloud. More than one million developers, from indie researchers to teams running frontier models in production, use Runpod to experiment, train, fine-tune, deploy, and scale AI on one platform. The platform has processed more than 20 billion inference requests. We closed a $100M Series A in June 2026. We're at an inflection point for AI infrastructure, and we're building the platform the next generation of developers will depend on. Learn more in our CEO's funding announcement: https://www.runpod.io/blog/one-million-developers.

We're a small, remote-first team. We take ownership seriously, move fast, and ship work that more than a million developers rely on every day. We're looking for people who care deeply, build with urgency, and want to matter at scale.

Additional information

Runpod is committed to maintaining a workplace free from discrimination and upholding the principles of equality and respect for all individuals. We believe that diversity in all its forms enhances our team. As an equal opportunity employer, Runpod is committed to creating an inclusive workforce at every level. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by law. We welcome every qualified candidate; however, we are currently unable to sponsor employment visas

All open roles at Runpod