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Level 2 Application Support Technician

Remote from Spain·Added today (last checked 3 Nov)

Emais

15 open roles

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Our summary

Hours: Jornada intensiva on Fridays
Work mode: Remote from Spain
Contract: Fixed-term

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

At least 2 years of experience in level 2 application support teams.
At least 1 year of experience using SQL queries to analyze and resolve incidents.
Demonstrable experience in the use of Jira and Confluence in a professional environment.
Experience in ticket management, request tracking, and communication with users or clients.

Nice to have

Knowledge of Python applied to incident analysis or the automation of simple support tasks.
Experience in the configuration or application of artificial intelligence tools in support processes.
Experience in managing incidents related to SAP, RabbitMQ, or other integrations.
Experience in environments with a high volume of tickets and rapid response needs.
ITIL certification.
Experience in the legal, real estate, or insurance sectors.

Education & certifications

Higher Level Vocational Training in Computer Science or equivalent training.

Pay & benefits

What you'll get

joining an internal IT team
learning and growth within the support area
practical training on the job
participation in the real day-to-day of the service

The role

We are looking for a Level 2 Application Support Technician to handle service requests and incidents for Tailor, our real estate asset management application implemented in various banking entities.

The priority of the position is to offer agile and high-quality service: analyzing and classifying incidents, establishing priorities, keeping the client informed, and coordinating their resolution with the corresponding teams. To this end, it will be useful to have knowledge of MySQL, SQL, JSON, RabbitMQ, and SAP to allow for investigating problems and tracking integrations.

We are looking for a technical and decisive profile, with a customer orientation and the ability to manage several requests according to their urgency and impact. The position is focused on support and incident resolution, not on the development of new functionalities.

What you'll do

Experience in level 2 application technical support.
Knowledge of MySQL databases and the ability to perform SQL queries to analyze incidents.
Knowledge of JSON and the ability to interpret data and messages.
Knowledge of integrations and communications with SAP, oriented towards the diagnosis and tracking of incidents.
Demonstrable handling of Jira and Confluence.
Ability to prioritize and manage incidents with agility, maintaining service quality and clear communication with the client.
Coordination skills with clients, technical teams, and business areas.

Job details

Contract duration: initially temporary for 3 months, with the objective of training and conversion to permanent after 6 months.
Schedule: 8am to 5pm / 9am to 7pm - intensive Fridays.
Work modality: Hybrid

About Emais

Emais is a specialized real estate services company. Its service lines include property administration, legal regularization (saneamiento jurídico), technical regularization (saneamiento técnico), financial asset management, and construction, and it positions itself as a reference in the real estate sector through its commitment to technology and innovation, supporting clients' business processes to generate cost savings.

Through its in-house IT department, Emais has developed TAILOR, proprietary software for the integral management of real estate assets, focused on data, security, and connecting real estate asset holders, suppliers, and managers. The company describes a young, dynamic professional team and a culture of collaboration.

Headquarters: A Coruña, Spain
In Spain: A Coruña, Barcelona, Madrid

Good to know if you are moving

Several IT roles (Junior AI Solutions Engineer, Power Platform & RPA developer, Senior Backend Programmer) are listed as remote positions.
Office locations include A Coruña (central headquarters), Madrid, and Cornellà de Llobregat (Barcelona).

All open roles at Emais