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Strategic Account Manager

Remote, United Kingdom +2·Full-time·Added 5 months ago (last checked 15 Oct)

Sardine

2 open roles

Overview

Salary
€60,000 - €120,000 a year

About €3,460 - €6,250 a month after tax, or €3,480 - €7,280 under the Beckham regime.

Work mode
Remote (United Kingdom / Europe / Europe)
Contract
Full-time
English
Required
Experience
7+ years
Benefits
Private health insurance

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • May fit the digital nomad visa

    A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.

  • Pay clears the EU Blue Card threshold

    The advertised pay is over the €41,356 bar, so the route exists if Sardine uses it.

More jobs that may fit the digital nomad visa

Skills

Nice to have

Requirements

What we're looking for

  • 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's

  • Strong presentation skills for both virtual and in-person meetings with various stakeholders

  • Previous customer-facing experience, preferably with a technical product

  • Exceptional project management skills and the ability to synthesize all inputs and balance the needs of multiple stakeholders

  • Proficiency in using business intelligence tools

  • Your analytical skills are second to none; you excel at number crunching and drawing insights

  • You're capable of translating complex strategies into actionable processes and outcomes

  • You're a natural at building relationships and collaborating with others

  • You constantly think about ways to improve processes

  • You love making customers more efficient as much as we do!

Nice to have

  • Domain experience in fraud, compliance, fintech, AML/KYC, or payments is highly preferred

Pay & benefits

What you'll get

  • Generous compensation in cash and equity

  • Early exercise for all options, including pre-vested

  • Work from anywhere: Remote-first Culture

  • Flexible paid time off and Year-end break

  • Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific

  • 4% matching in 401k / RRSP - US and Canada specific

  • MacBook Pro delivered to your door

  • One-time stipend to set up a home office - desk, chair, screen, etc.

  • Monthly meal stipend

  • Monthly social meet-up stipend

  • Annual health and wellness stipend

  • Annual Learning stipend

The role

Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.

What you'll do

  • Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine

  • Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.

  • Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.

  • Speak knowledgeably and advise on best practices relating to fraud and compliance

  • Build, monitor, and communicate KPIs to clients.

  • Provide strategic analysis and critical thinking as we plan long-term expansion.

  • Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

What you'll need

Location

  • Remote - UK, Bulgaria, Estonia, Germany, Hungary, Ireland, Lithuania, Netherlands, Poland, Portugal, or Spain

About Sardine

Sardine is a fintech company specializing in fraud prevention, anti-money laundering (AML), and compliance solutions for financial institutions and digital businesses. The company provides a platform that uses artificial intelligence and device intelligence to detect and prevent fraud in real-time, serving clients in the payments, crypto, and banking sectors. Founded in 2020, Sardine has quickly established itself as a key player in the fraud and compliance space, with a global presence and a growing team.

Industry
Fintech
Founded
2020
Employees
100–500
Headquarters
San Francisco, USA
In Spain
Madrid
Website
sardine.ai

Good to know if you are moving

  • Sardine has a global team with offices in San Francisco, New York, and London, and is expanding into Spain, offering opportunities for international professionals to work in a fast-growing fintech.
  • The company is backed by prominent investors, including Andreessen Horowitz and Visa, indicating strong financial stability and growth potential.
  • Sardine's platform is used by leading fintech and crypto companies, providing employees with exposure to cutting-edge fraud detection and compliance technologies.
  • The company offers a remote-friendly work culture, which can be appealing for international hires looking for flexibility.
  • Sardine is committed to diversity and inclusion, with a focus on building a global team that reflects its diverse customer base.

In their own words

About the company & team

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine's platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.

  • We hire talented, self-motivated individuals with extreme ownership and high growth orientation.

  • We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.

  • We're a remote-first team spread across time zones, so no office to report to - work from wherever helps you do your best work. Just a couple of things to keep in mind: pay is based on where you're located, and you'll need to keep a home base in the country you're hired in. So while we love the "coffee shop today, mountains tomorrow" life, this isn't a passport-optional, work-from-anywhere-on-Earth kind of remote - think flexible within your country, not borderless.

Additional information

Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.

To learn more about how we process your personal information and your rights in regards to your personal information as an applicant and Sardine employee, please visit our Applicant and Worker Privacy Notice.

All open roles at Sardine
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€112k – €128kRemote, United Kingdom +1No Spanish needed
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