Salesforce Support - Barcelona (m/f/d)

Your profile

• Desired University degree in Information Technology or similar
• You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
• Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
• Fluent English 
• It motivates you when you familiarize yourself with new topics
• You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization
• You enjoy working in an international team
• You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness
• Knowledge in ITIL is a plus.

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
 

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. 

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Your tasks

• Manage requests from users registered in the ticketing tools, maintaining the levels established in the SLA's, eg: authorization access, Customizing, Job Planning
• You have solid Salesforce Admin expertise. Basic development skills will be appreciated.
• Ideally you have experience handling Support Ticketing Systems, Support tasks or IT projects
• Acts partly as an interface between the BC units and the business units responsible for the development and implementation of new systems and the infrastructural operation of systems
• Identifies possible system improvements and drives them within the SDO team (e.g. by means of operational problem management)
• Controls, plans and is responsible for processing in the systems with a business background and coordination within the SDO
• Monitoring business processes (from operational planning and the development of suitable monitoring to event handling/escalation processes)
• Identify system problems (recurring incidents) and work proactively to solve them.
• Operational knowledge management (Provide training to end users, collaborators or BC's when required)
• Notify users, BCs and/or other teams about serious incidents in the system and any change in procedure.
• Test Activities (Develops test plans together with BC and Business)
• Quality assurance measures (CSI)
• Work following the established guidelines regarding Incident Management, Problem Management and Knowledge Management processes.