ServiceNow Developer (CSM / RSM / FSM) (m/f/d)

Your Profile

• Experience with ServiceNow as a Developer in the Customer Service Management (CSM) module
• You already have professional experience in IT projects
• Certification as ServiceNow Certified Customer Service Management (CSM) Implementation Specialist is nice-to-have
• Business Fluent in English, German language skills are a plus
• Very good communication skills
• Open to learn and develop your skills on the job

A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
 

As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.

Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.

Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.

We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress. 

We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.

Your Tasks

• As a ServiceNow Developer you strengthen our international team in the Schwarz Group's Software Engineering department, more specifically in the Retail industry solution: Retail Service Management, Retail Portal, Mobile App for Retail as well as CSM-based Module Field Service Management
• You will perform engineering activities, working closely with product managers and engineers to ensure a clear understanding of project scope and deliverables
• You will implement, develop and be responsible for IT solutions on our internal ServiceNow application suite used worldwide, specifically working in the Retail Service Management Module and Field Service Management Module in close contact with ServiceNow colleagues
• You will create and maintain technical documentation for configurations, customizations and integrations
• You will stay updated with ServiceNow releases and new features, ensuring best practices are applied