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Motor Claims Team Leader

On-site in Madrid·Added 3 days ago

Sedgwick

6 open roles

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Overview

Requirements

Have the right to work in Spain
Sedgwick doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 7+ years of experience
Mid-level role.

This job was automatically translated to English.

Requirements

What we're looking for

Minimum 7 years of experience in motor claims processing.
Demonstrable experience in:
- CICOS agreement.
- SDM system.
- Conventional management.
- Own damage.
- Personal injury.
- Medical expenses.
- Subrogation.
- International claims.
- Module compensation.
Previous experience coordinating teams or acting as a technical reference.
Extensive knowledge of the regulations and procedures of the Spanish insurance sector.
Knowledge of agreements between insurers.
Ability to analyze liability and coverage.
Regular use of claims management platforms.
Medium-high level of Microsoft Excel and reporting tools.
Leadership and coordination skills.
Customer and service orientation.
Organizational and planning skills.
Decision-making and problem-solving skills.
Technical quality and attention to detail.
Communication and negotiation skills.
Ability to work under deadlines and objectives.

Nice to have

University or professional training related to Insurance, Law, Business Administration, or similar is valued.
Specific training in insurance and claims management is valued.
Experience in insurance companies as well as in TPA (Third Party Administrator) companies, outsourced services, or claims management platforms for insurers.
Experience managing portfolios for several companies simultaneously.
Operational knowledge of the processes of an insurance entity beyond file management, including module compensation, subrogation, and international claims.
Professional English proficiency.

The role

Team Leader Motor

We are looking for a professional with proven experience in the management and coordination of motor claims to join our specialized team providing services to insurance companies.

The selected person will be responsible for coordinating a claims processing team, guaranteeing quality, efficiency, and compliance with service level agreements (SLAs), as well as actively participating in the management of complex files.

Guarantee efficient and technically excellent management of the assigned motor claims portfolio, leading the claims processing team and acting as the reference interlocutor for insurance companies, ensuring compliance with the committed quality and service standards.

What you'll do

Coordination and supervision of the motor claims processing team.
Monitoring of productivity, quality, and management time indicators.
Managing and resolving operational incidents.
Comprehensive processing of motor claims.
Management of CICOS, SDM, and conventional agreement files.
Processing of material damage.
Management and monitoring of personal injury claims.
Control and validation of medical expenses and other consequential damages.
Management of subrogation and recoveries.
Processing of international claims.
Management of module compensation and processes between insurance entities.
Relationship with policyholders, brokers, loss adjusters, workshops, suppliers, and insurance companies.
Preparation of activity reports and portfolio monitoring.
Participation in continuous improvement projects and process optimization.

About Sedgwick

Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions, providing claims administration, loss adjusting, and risk management services to insurers, corporations, and public entities. With over 50 years of history and a workforce of more than 30,000 professionals across 80+ countries, the company handles millions of claims annually, spanning property, casualty, marine, energy, and technical risks. Sedgwick operates as a third-party administrator (TPA), partnering with major insurers and self-insured organizations to manage claims efficiently and accurately.

In Spain, Sedgwick operates through its EFI Global brand, with a strong presence in Barcelona and Madrid, where it hires technical experts, claims adjusters, and investigators across lines of business such as fire, energy, marine cargo, and liability. The company is actively recruiting international professionals for roles like Workday Integration Analyst (full remote in Spain or Portugal) and environmental specialists, making it a relevant employer for international talent. Sedgwick's Spanish operations are part of a global network, offering opportunities to work on international claims and to develop a career in a specialized, growing sector of the insurance industry.

Founded: 1985
Employees: 30,000
Headquarters: Memphis, USA
In Spain: Madrid, Barcelona

Good to know if you are moving

Sedgwick operates in over 40 countries, offering international professionals the chance to work on global claims and risk management projects.
The company hires remote roles in Spain (e.g., Workday Integration Analyst) that can be performed fully in English, easing the transition for international hires.
Spanish offices in Madrid and Barcelona focus on technical and specialized claims (fire, energy, marine), which are high-demand niches in the insurance sector.
Sedgwick offers professional development and certifications in areas like claims management and risk engineering, valuable for careers in the insurance industry.
The company's culture emphasizes technical rigor and international collaboration, with teams working across different time zones and jurisdictions.

In their own words

About the company & team

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

All open roles at Sedgwick