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Claims Handler - Travel and Credit Cards

Hybrid in Madrid·Full-time·Added 29 days ago

Still open when we checked on 1 Oct

Sedgwick

6 open roles

Overview

Job details

  • Permanent contract

    Full-time.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Sedgwick doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

  • Previous experience in managing travel and credit card supplementary claims.
  • Knowledge of general insurance regulations.
  • Proficiency in claims management tools.
  • Organization, autonomy, and strong communication skills.
  • Upper-intermediate level of English.
  • Catalan is highly valued.

Pay & benefits

What you'll get

  • Permanent contract.
  • Hybrid work model (2 days in office / 3 days remote, after the initial training period).
  • Morning shift.
  • Salary commensurate with experience.
  • Joining a leading company in the sector, with a good working environment and development opportunities.
  • Salary between 21k-24k depending on experience and languages.

The role

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

What you'll do

  • Full management of travel and credit card supplementary claims.
  • Coordination of documentation and processing of incidents.
  • Communication with insurers and clients.
  • Monitoring and proper document management of files.
  • Resolution of claims (payments/refusals).
  • Recovery from third parties.

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Claims Manager - Travel and Credit Cards

We are currently looking for a Claims Manager - Travel and Credit Card Insurance.

Profile we are looking for

Claims Manager with experience in travel and credit card supplementary insurance, who fits with our values and way of working.

About Sedgwick

Sedgwick is a global leader in technology-enabled risk, benefits, and integrated business solutions, providing claims administration, loss adjusting, and risk management services to insurers, corporations, and public entities. With over 50 years of history and a workforce of more than 30,000 professionals across 80+ countries, the company handles millions of claims annually, spanning property, casualty, marine, energy, and technical risks. Sedgwick operates as a third-party administrator (TPA), partnering with major insurers and self-insured organizations to manage claims efficiently and accurately.

In Spain, Sedgwick operates through its EFI Global brand, with a strong presence in Barcelona and Madrid, where it hires technical experts, claims adjusters, and investigators across lines of business such as fire, energy, marine cargo, and liability. The company is actively recruiting international professionals for roles like Workday Integration Analyst (full remote in Spain or Portugal) and environmental specialists, making it a relevant employer for international talent. Sedgwick's Spanish operations are part of a global network, offering opportunities to work on international claims and to develop a career in a specialized, growing sector of the insurance industry.

Founded
1985
Employees
30,000
Headquarters
Memphis, USA
In Spain
Madrid, Barcelona

Good to know if you are moving

  • Sedgwick operates in over 40 countries, offering international professionals the chance to work on global claims and risk management projects.
  • The company hires remote roles in Spain (e.g., Workday Integration Analyst) that can be performed fully in English, easing the transition for international hires.
  • Spanish offices in Madrid and Barcelona focus on technical and specialized claims (fire, energy, marine), which are high-demand niches in the insurance sector.
  • Sedgwick offers professional development and certifications in areas like claims management and risk engineering, valuable for careers in the insurance industry.
  • The company's culture emphasizes technical rigor and international collaboration, with teams working across different time zones and jurisdictions.
All open roles at Sedgwick

Location

Sedgwick · Madrid

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