Lead Wellness Receptionist

What we are looking for...

A successful Lead wellness receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.

• Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment.
• Strong interpersonal and communication skills.
• Confident with booking systems, point-of-sale systems, and basic computer skills.
• Professional, approachable, and well-presented.
• Able to multitask and work under pressure while maintaining excellent service.
• Fluent in English
• Organised and reliable
• Analytical profile
• Ability to handle feedback to achieve member satisfaction
• Ability to multitask and work in a fast-paced environment
• Ability to understand and follow written and verbal instructions

Benefits..

Soho House offers competitive compensation packages for our Lead wellness receptionist that feature global benefits and perks. We offer training to develop the technical and managerial skills necessary to grow your career.

• Nutritious meals whilst on shift
• Continuous training to develop yourself personally and professionally

Set in a working olive grove, Soho Farmhouse Ibiza brings all the things we love about Soho Farmhouse in Oxfordshire to members living and visiting the White Island including bedrooms, an outdoor pool, a holistic wellness experience with a gym, yoga deck and treatment rooms and an organic kitchen garden restaurant and bar.

We'd love you to come on board as our next Lead wellness receptionist!

The role...

• Greet and welcome members and guests, ensuring a friendly and professional experience.
• Manage check-in and check-out processes for members and day visitors.
• Manage the team and carry out the Wellness manager's instructions.
• Be the person in charge in the absence of the Wellness manager.
• Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities.
• Manage bookings for spa treatments, personal training sessions, and group classes.
• Process payments for services, memberships, and retail products accurately.
• Maintain a tidy and welcoming reception and lobby area.
• Communicate effectively with the fitness, spa, and housekeeping teams to ensure smooth operations.
• Support membership sales by providing information and tours to prospective members.
• Uphold confidentiality, professionalism, and data privacy at all times.

• Must be over the age of 18
• Must be able to seize, grasp, turn and hold objects by hand
• Able to work on your feet for at least 8 hours
• Occasionally kneel, bend, crouch and climb as required