🇬🇧
What they offer
Permanent contract
Per the ad.
What they ask for
Have the right to work in Spain
Strada doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Granada
No relocation package mentioned.
Have senior-level experience
Senior-level role.
The role
Join us on a journey of endless possibilities
At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.
With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.
Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best.
Learn more at www.stradaglobal.com
Client Success Leader
The Role
The Customer Success Leader (CSL) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and P&L management of (a) strategic account(s). The CSL acts as the primary client owner, ensuring service excellence, operational stability, contractual adherence, and long-term value realization globally.
The CSL owns service governance, service delivery, and cross functional execution. Partnering closely with Country Team Leads, AMO, AMS, ITCSO’s, HR Tech Leads, Country Knowledge Centers of Excellence (CoEs), Client Execs (CE’s), and Sales, the CSL ensures a seamless, high-quality client experience that drives Client retention and reference-ability, NPS, and profitability.
What you'll do
Customer Relationship & Governance Leadership
- Serve as the primary point of accountability for assigned client, owning overall relationship health, satisfaction, and service outcomes.
- Act as a trusted advisor to senior client stakeholders by understanding business priorities, risk areas, and transformation opportunities.
- Lead client governance routines including operational reviews, SLA tracking, QBRs, and escalation management.
- Ensure adherence to contractual commitments, service scope, and governance cadence across all countries in scope.
Service Oversight & Delivery Assurance
- Provide end-to-end oversight of service delivery across assigned client.
- Partner with Country Operations Leads and Teams to ensure timely, accurate, and compliant service execution.
- Monitor delivery performance, controls, and audit readiness; proactively address risks or systemic issues.
- Coordinate resolution of complex, cross functional issues impacting service quality or client confidence.
Operational & Cross Functional Coordination
- Collaborate with AMO and technical teams to resolve application, integration, or configuration challenges.
- Work with Country Knowledge CoEs to ensure alignment with country specific regulations and legislative updates.
- Drive consistency, standardization, and best practices across regions, while accommodating local requirements.
- Contribute to POD level initiatives including automation, process improvements, and service model evolution.
Commercial & Financial Accountability
- Own the Client P&L and improve both top and bottom lines.
- Support revenue retention and growth by identifying expansion opportunities and partnering with Sales and Account Executives.
- Review and manage change requests (CRs), ensuring scope, pricing, and execution align with contractual terms.
- Oversee billing validation, revenue tracking, and cost awareness in collaboration with Finance and POD leadership.
- Provide insight and input into account planning, forecasting, and long-term client strategy.
Leadership & Stakeholder Management
- Influence and orchestrate cross functional teams with / without direct line management authority.
- Support effective resource planning and escalation across operational teams.
- Promote a culture of accountability, transparency, and continuous improvement across the POD.
- Change the mindset from “we are a back-office and cost-to-company” – to “we run like a business, and generate value for our Clients, and revenue and margin for Strada”.
- Serve as a role model for client-centricity,operational, and business excellence.
How you'll work
on-site
Additional Information
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
Please note: This job description does not limit Strada’s right to assign or reassign responsibilities, including to subsidiaries, partners, or future business purchasers.
Requirements
What we're looking for
Knowledge
- Strong understanding of global payroll or HR service delivery models, including multicounty operations.
- Deep knowledge of client governance frameworks, SLAs, and service recovery practices.
- Familiarity with payroll platforms and support tools (e.g., SAP ECP, Payroll Control Center, ServiceNow, Assist).
- Sound commercial acumen, including contract interpretation, change governance, and financial oversight.
- Excellent communication, problem-solving, and stakeholder management skills.
Experience
- 4-6 years of experience in customer success, client service leadership, or operations within global payroll, HR tech, or enterprise services.
- Proven experience managing complex, multicounty client portfolio and senior client relationships.
- Demonstrated success leading escalations, driving service improvements, and supporting revenue retention.
Nice to have
- Experience working in BPO, shared services, or managed services environments strongly preferred.
- Payroll or HR certifications (e.g., CPP, FPC, CIPP) are a plus.
Education & certifications
Education
- Bachelor’s degree in Business, HR, Operations, Technology, or related field (or equivalent experience).
Languages
- Fluency in English required; additional regional language skills preferred.
Pay & benefits
What you'll get
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
Benefits
At Strada, we support your whole self—offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Visa & relocation
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
Authorization to work in the Employing Country
To be considered, you must have current and future work authorization in the country where you're applying, without the need for visa sponsorship by Strada.
About Strada
Strada is a global HR and payroll services provider, specializing in HR technology consulting, payroll outsourcing, and managed services. The company helps organizations streamline their HR operations through SAP SuccessFactors and other HCM platforms, with a strong focus on international payroll compliance and multi-country payroll delivery. Strada operates across multiple regions, serving enterprise clients with complex, multinational workforces.
In Spain, Strada has a significant presence with offices in Madrid and Barcelona, supporting clients across the Iberian Peninsula and Europe. The company is highly relevant for international professionals with SAP HCM, SuccessFactors, and multi-country payroll expertise, as roles in Spain frequently require German, Dutch, French, Italian, or Nordic language skills alongside deep SAP technical knowledge. Strada offers a multicultural, client-facing environment where consultants work on global implementations, making it an attractive destination for experienced HR tech professionals looking to relocate to Spain.
- Industry
- HR Services
- Founded
- 1985
- Employees
- 1,000–5,000
- Headquarters
- Grand Rapids, USA
- In Spain
- Madrid, Barcelona
- Website
- stradaglobal.com
Good to know if you are moving
- Strada has offices in Madrid and Barcelona, with many roles requiring Spanish, German, French, Dutch, or Italian language skills alongside SAP HCM expertise.
- The company is a global payroll and HR tech consultancy, so international experience is highly valued and common among its consultants.
- Roles in Spain are typically client-facing, involving implementation and support of SAP SuccessFactors and payroll systems for large multinational clients.
- Strada offers a structured career path in HR technology consulting, with opportunities to move between countries and practices.
- The Spanish offices work on European and global accounts, so English is often the working language alongside Spanish.
In their own words
About the company & team
At Strada, our values guide everything we do:
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work and Our People – We understand that what we do impacts millions, and we have a responsibility to get it right.
At Strada, our values guide everything we do
- Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.
- Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.
- Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.
- Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.
- Care About Our Work – We understand that what we do impacts millions, and we have a responsibility to get it right.
People, Payroll and Technology Solutions | Strada Global
Discover Strada’s global people, payroll, and technology solutions - serving 180+ countries. Simplify complexity, ensure compliance, and fuel organizational growth with our end-to-end services.
Client Service Lead
Additional information
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
All offers are contingent on successful completion of background checks, where permitted by law and as appropriate for the role. These may include identity, education, employment, and in some cases, criminal history verification, checks against global watchlists, credit reports, and/or drug testing. You’ll be informed of the specific checks applicable to your role and location during the recruitment process.
Our commitment to Diversity and Inclusion
Strada is dedicated to fostering a diverse, equitable, and inclusive workplace where everyone feels valued and supported. We believe that embracing differences strengthens our teams and drives innovation and success.
Diversity Policy Statement
Strada is an Equal Opportunity Employer and prohibits discrimination based on legally protected characteristics. We actively support the advancement of underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Applicants may request a reasonable accommodation by contacting their recruiter.
DISCLAIMER
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
.
More jobs like this
or browse Senior·Andalusia·HR Services
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧
🇬🇧 🇪🇸
🇬🇧
🇬🇧 🇪🇸
🇬🇧
€26K - €38K
🇪🇸€235 - €236
From €23K
€746
€11
€11
€10