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Billing Support Specialist

Remote, Global·Full-time·Added yesterday (last checked 2 Nov)

Supabase

44 open roles

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Our summary

Work mode: Remote (Global)
Contract: Full-time
English: Required
Experience: 2+ years
Benefits: Private health insurance

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
May fit the digital nomad visa
A remote job for a company outside Spain: you apply yourself, no sponsor needed. It asks for about €2,849 a month in remote income.

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Skills

Nice to have

Requirements

What we're looking for

Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
Excellent communication skills and fluency in English.
Communicate clearly across both technical and non-technical audiences
Have experience in async or globally distributed teams
Are comfortable navigating ambiguity and moving quickly

Nice to have

Being proficient in SQL is a bonus

Pay & benefits

What you'll get

Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.
Tech Allowance
Use this budget to set up your ideal work environment-laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning-courses, books, conferences, or anything that supports your growth.

The role

We're looking for a Billing Support Specialist to play a critical role in shaping our billing experience.

You'll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you'll help identify patterns, improve workflows, and contribute to product enhancements that scale.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.

What you'll do

In this role, you'll:

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

About Supabase

Supabase is an open-source Backend-as-a-Service (BaaS) platform that provides developers with a suite of tools to build applications quickly, including a Postgres database, authentication, instant APIs, edge functions, realtime subscriptions, and storage. The company is a well-known player in the developer tools space, competing with services like Firebase, and has a strong global community of developers and contributors. It is recognized for its developer-friendly approach and its commitment to open-source principles.

Supabase has a significant presence in Spain, with a growing team of engineers and developers based in Madrid. The company is known for its remote-first culture and a strong emphasis on open-source collaboration, making it an attractive option for international professionals looking to work in a modern, distributed environment. Their Spanish office is a key hub for their engineering talent, and they actively hire international candidates for roles in engineering and product development.

Industry: Backend-as-a-Service
Founded: 2020
Employees: 100–500
Headquarters: San Francisco, USA
In Spain: Madrid

Good to know if you are moving

Supabase has a remote-first culture, allowing engineers to work from anywhere, including Spain.
The company is a strong advocate for open-source software, which can be appealing for developers who value transparency and community-driven projects.
The Spain office is a key engineering hub, offering opportunities to work on core database and backend infrastructure.
The company uses a modern tech stack, including TypeScript, Go, and Postgres, which is attractive for engineers looking to work with current technologies.
The company has a flat hierarchy and encourages engineers to take ownership of features, which can be a good fit for self-driven professionals.

In their own words

About the company & team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members

We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support-not replace-existing tools and communities.

All open roles at Supabase