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Support Engineer (EMEA)

Remote, EMEA·Full-time·Added over a year ago

This job was published a year ago

Supabase

25 open roles

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Overview

Job details

Full-time hours
Per the ad.
Fully remote
Only from certain places, per the ad: “required location in European time zones”

Requirements

Have the right to work in Spain
Supabase doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.
University degree
“Having a degree in Computer Science is a plus too.” — per the ad.

Pay & benefits

What you'll get

Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we're building together.
Tech Allowance
Use this budget to set up your ideal work environment-laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family's health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It's a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning-courses, books, conferences, or anything that supports your growth.

Requirements

What we're looking for

Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it's a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.

Nice to have

Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.

The role

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

What you'll do

Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.

How you'll work

It's a full-time position with a required location in European time zones (we don't believe in sustainability of overnight shifts).
This position covers Monday → Friday

About Supabase

Supabase is an open-source Backend-as-a-Service (BaaS) platform that provides developers with a suite of tools to build applications quickly, including a Postgres database, authentication, instant APIs, edge functions, realtime subscriptions, and storage. The company is a well-known player in the developer tools space, competing with services like Firebase, and has a strong global community of developers and contributors. It is recognized for its developer-friendly approach and its commitment to open-source principles.

Supabase has a significant presence in Spain, with a growing team of engineers and developers based in Madrid. The company is known for its remote-first culture and a strong emphasis on open-source collaboration, making it an attractive option for international professionals looking to work in a modern, distributed environment. Their Spanish office is a key hub for their engineering talent, and they actively hire international candidates for roles in engineering and product development.

Industry: Backend-as-a-Service
Founded: 2020
Employees: 100–500
Headquarters: San Francisco, USA
In Spain: Madrid
Website: supabase.com

Good to know if you are moving

Supabase has a remote-first culture, allowing engineers to work from anywhere, including Spain.
The company is a strong advocate for open-source software, which can be appealing for developers who value transparency and community-driven projects.
The Spain office is a key engineering hub, offering opportunities to work on core database and backend infrastructure.
The company uses a modern tech stack, including TypeScript, Go, and Postgres, which is attractive for engineers looking to work with current technologies.
The company has a flat hierarchy and encourages engineers to take ownership of features, which can be a good fit for self-driven professionals.

In their own words

About the company & team

Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.

~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members

We move fast, build in public, and use what we ship. If it's in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support-not replace-existing tools and communities.

All open roles at Supabase