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Senior Technical Support Engineer in Barcelona

On-site in Barcelona & Santander·Full-time·Added 3 months ago (last checked 11 Nov)

Ingram Micro

23 open roles

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Our summary

Work mode: On-site, Barcelona & Santander
Contract: Full-time
English: Required
Other languages: German, French, Italian
Experience: 5+ years
Education: University degree

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Skills

Nice to have

Ingram Micro is hiring for this role in several places. This vacancy is in Barcelona.

Requirements

What we're looking for

Bachelor's degree in Computer Science, Information Systems, or equivalent
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles
Experience troubleshooting SaaS-based cloud solutions
Solid understanding of SQL and database concepts, including experience with Apache, IIS, MySQL, MSSQL, and PostgreSQL
Strong troubleshooting ability across APIs and cloud services
Solid understanding of ITIL processes: Incident, Problem, Change, RCA
Exceptional communication skills and a customer-first mindset
Ability to operate effectively in fast-paced, global, high-pressure environments

Nice to have

Scripting skills in PowerShell and/or Python (Bash a plus)
Experience with monitoring tools (Datadog, Zabbix, Azure Monitor, CloudWatch)
SAP BRIM (FICA, CI) or SAP FICO experience
Infrastructure as Code (Terraform, CloudFormation)
Container technologies (Docker, Kubernetes)
Azure/AWS certifications
ITIL certification (Foundation or higher)
Microsoft 365 and Entra ID enterprise experience
Cloud cost optimization experience
Native or Fluent in Multiple Languages: Spanish, German, Portugues, Italian, French, English

Pay & benefits

What you'll get

At Ingram Micro, you'll have the opportunity to grow your career at global scale, working with cutting-edge technologies and diverse teams across regions. We are committed to your development, value inclusion, and empower you to make an impact. Here, your expertise helps shape resilient, future-ready platforms that power businesses worldwide.

Let's shape tomorrow-together.

The role

The Role: Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will act as a technical authority for complex customer challenges, owning escalations across Azure, AWS, and ERP-integrated environments. You will lead incident response, drive root cause analysis, and partner cross-functionally to improve system resilience and customer experience.

What you'll do

Troubleshoot and resolve advanced issues across Azure/AWS services
Support hybrid, multi-cloud, and on-premises integrations
Lead critical incident response, including bridge calls and service restoration
Diagnose outages, performance issues, and configuration errors using monitoring tools and logs
Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations
Conduct root cause analysis (RCA) and drive long-term improvements
Collaborate with Engineering, Product, ERP, and vendor teams
Maintain documentation, mentor junior engineers, and improve support processes

About Ingram Micro

Ingram Micro is a global technology distribution company, connecting vendors and channel partners to bring technology products and services to market. The company operates across a wide range of business functions including sales, engineering, product management, and operations, with a significant presence in Spain.

In Spain, Ingram Micro has offices in Barcelona, Madrid, Santander, Tarragona, and Viladecans, offering roles in business development, technical support, product management, and corporate functions. The company's careers page highlights opportunities for international professionals, with many positions based in Barcelona and Madrid, and a mix of hybrid, in-office, and remote work patterns.

Industry: Technology Distribution
In Spain: Barcelona, Madrid, Santander and 2 more

Good to know if you are moving

Ingram Micro has multiple office locations in Spain, including Barcelona, Madrid, Santander, Tarragona, and Viladecans.
The company offers a variety of work patterns in Spain, including hybrid, in-office, and remote options.
Open roles in Spain span business development, technical support, product management, and corporate functions, providing opportunities for diverse professional backgrounds.
The careers page lists Spain as a key country for hiring, with 18 current job openings across the country.

In their own words

About the company & team

Ingram Micro powers the global IT ecosystem-connecting technology vendors, partners, and businesses to unlock the full promise of innovation. With operations reaching over 90% of the world's population and our digital platform, Ingram Micro Xvantage™, we enable smarter, faster, and more scalable ways to do business. Together, let's shape tomorrow by driving technology forward and creating real impact across the globe.

Our Unified Support team sits at the heart of this mission-ensuring technology runs seamlessly for customers worldwide. Through deep technical expertise, cross-functional collaboration, and a relentless focus on customer success, we solve complex challenges across cloud and ERP-integrated environments while improving reliability, performance, and customer satisfaction.

All open roles at Ingram Micro