Head of AI Delivery Operations

Barcelona, Spain·Full-time·Added 4 months ago

Supersonik AI

5 open roles

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What they offer

Full-time hours
Per the ad.

What they ask for

Have the right to work in Spain
Supersonik AI doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

This job was published 4 months ago

The role

🚀 We're hiring at Supersonik!

The way software is sold is changing radically. We're entering the agentic era: AI agents that don't just assist, but actively run core go-to-market workflows like demos, onboarding, enablement and sales training.

At Supersonik, we're building the infrastructure that makes this possible.

We're backed by Andreessen Horowitz (a16z), supported by angels from Google, DeepMind, and leading SaaS companies, and already working with some of the most ambitious software teams in the world. A new category is emerging, and Supersonik is going to be part of the GTM stack of the future.

🎯 The role: Head of AI Delivery Operations

You are the deepest expert at Supersonik on what makes a great agent, and on how to build the team that builds them. You will lead and scale the Forward Deployed Engineering function, own delivery velocity and quality across every agent in production, and codify the playbook that defines what good looks like. For the first six months, you are a player-coach: personally rolling up your sleeves on the hardest agents while simultaneously building the team around you.

The Position

Operations leader who has scaled and managed large frontline or technical teams at high-growth companies (Glovo, Uber, Zendesk, Flexport or similar)
Uses data dashboards and operational tooling daily to monitor team performance, identify bottlenecks, and drive output quality across many people
Comfortable owning delivery metrics, SLAs, and quality standards at scale
Player-coach for the first six months: personally handling the most complex agent builds while building the team around them
Owns the FDE hiring funnel, ramp process, and IC performance framework
Codifies what good looks like: the Supersonik agent playbook, anti-patterns, and quality benchmarks
Acts as the feedback loop between delivery and Engineering: surfacing patterns, priorities, and platform gaps
Technical enough to read code, prompt LLMs, and understand integrations, but not a software engineer

Must-haves

5+ years managing large operational or technical delivery teams (10+ ICs)
Experience running operations through dashboards and data, not gut feel
Track record of building ramp programmes that scaled with team growth
Proven ability to hire, develop, and performance-manage at pace

🌞 Benefits

💵 Salary: Competitive according to experience

📈 Stock options: Build the future of Supersonik and participate directly in the company's long-term upside.

🧩 Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up

💳 Factorial card: Flexible compensation for transport and restaurants!

🏢 Great office in Barcelona: work positioned in one of the best neighborhoods, with a great view of the city!

🌱 Why Supersonik

Small, elite team with deep startup, top tier consulting and tech experience.
Early exposure to C-levels, top tier AI and strategy decisions.
Real ownership in defining how agentic systems are used in the real world.

🏠 We are based in Barcelona and work in-person - Not as a constraint, but by design: tight collaboration and fast learning from one of Europe's most exciting tech hubs.

If you want to be at the center of the agentic future of software, this is a unique opportunity.

About Supersonik AI

Supersonik is an AI software company operating as an applied research lab. It develops AI agents that can understand, operate, and explain real software live, serving use cases across sales, customer success, and enablement. The company reports that its platform has enabled over 250 SDRs, reached more than 80,000 customers, and is live across three regions, with integrations to 500+ systems and 42 workflows.

Supersonik has a presence in Barcelona, Spain, where it is hiring for roles. The company emphasizes applied research and production systems, with a focus on governance, security, and enterprise readiness. For international professionals, Supersonik offers an opportunity to work on cutting-edge AI agent technology in a research-driven environment, with a Spain-based team contributing to a globally deployed product.

Industry: AI Software
In Spain: Barcelona
Website: supersonik.ai

Good to know if you are moving

Supersonik has a validated office location in Barcelona, Spain, and is hiring for roles there.
The company is an applied research lab focused on AI agents that operate and explain software in real time.
Supersonik reports backing from investors associated with Google DeepMind.
The platform claims over 80,000 customers reached and 500+ system integrations.
The company emphasizes enterprise governance, security, and production readiness in its AI deployments.

All open roles at Supersonik AI