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IT Infrastructure Relationship Manager

Hybrid in Barcelona·Added 2 months ago

SYNLAB

7 open roles

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Overview

Job details

Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
SYNLAB doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Barcelona, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.

Requirements

What we're looking for

• Several years of experience in a senior IT Infrastructure, Infrastructure Service Management, Infrastructure Architecture, Technical Consulting, or IT Delivery role.

• Experience working within complex, international, and distributed organizations.

• Strong understanding of enterprise Infrastructure services, operational models, and technology dependencies.

• Experience coordinating cross-functional Infrastructure initiatives and managing multiple stakeholders.

• Basic understanding of Infrastructure budgeting, cost management, and service charging models.

• Strong written and verbal communication skills in English. Additional languages are considered an advantage.

Broad knowledge across multiple Infrastructure domains, including:

• Microsoft 365 and Workplace Service.

• Endpoint Management

• Identity & Access Management.

• Active Directory

• Network Services

• Datacenter Infrastructure (Cloud Platforms, Backup & Recovery, IT Security, IT Service Management (ITSM))

• Strong stakeholder management and relationship-building skills.

• Ability to challenge and evaluate technical proposals, assumptions, risks, and dependencies.

• Strong business acumen and customer-oriented mindset.

• Excellent communication and facilitation skills.

• Ability to translate business requirements into structured technical requirements.

• Confidence to engage with both technical and non-technical audiences.

• Strong organizational skills, attention to detail, and follow-through.

• Proactive, solution-oriented, and capable of working independently.

The role

What you'll do

• Act as the primary Infrastructure contact for assigned countries and establish trusted relationships with country IT and business stakeholders.

• Support the alignment and prioritization of country requirements with Group IT priorities.

• Ensure country stakeholders have clear visibility of Infrastructure services, initiatives, and project progress.

• Coordinate regular service and project reviews with country stakeholders, service owners, and project managers.

• Provide a consolidated view of Infrastructure services, KPIs, service quality, operational risks, recurring issues, and improvement activities.

• Identify opportunities to improve service quality, standardization, automation, operational efficiency, and risk reduction.

• Escalate unresolved service issues, technical risks, project blockers, and conflicting priorities when required.

• Capture, structure, and prioritize country Infrastructure requirements.

• Translate business needs into clear and actionable input for service owners, architects, project managers, and technical teams.

• Support the assessment of new Infrastructure demands, considering business impact, technical feasibility, security, compliance, supportability, and alignment with Group standards.

• Maintain transparency across active and planned Infrastructure projects, including milestones, dependencies, risks, required decisions, and country responsibilities.

• Coordinate country dependencies, local resources, testing activities, organizational readiness, and key project decisions.

• Support the transition of completed projects into operational services, including documentation, support processes, monitoring, and service ownership.

• Consolidate input from multiple Infrastructure teams into clear, consistent, and business-friendly communication.

• Track actions, decisions, responsibilities, risks, and deadlines to ensure timely delivery and accountability.

• Challenge incomplete requirements, unclear responses, unmanaged dependencies, and solutions that are not aligned with Infrastructure standards.

About SYNLAB

SYNLAB is a European provider of medical laboratory diagnostics, offering testing services and innovative diagnostic solutions for doctors, clinics, and patients. The company describes itself as a European market leader in laboratory diagnostic services and operates in more than 20 countries with a presence on four continents, generating EUR 2.54 billion in revenue in 2025 with more than 23,000 employees, including over 2,000 medical experts.

SYNLAB has a presence in Spain through its Spanish website (synlab.es) and currently lists open positions in Spain, largely in corporate IT functions such as SAP consulting, IT infrastructure, and network administration. The company states it fosters a working environment where employees feel respected, supported and encouraged, and values a diverse and inclusive workforce.

Industry: Clinical Laboratories
Employees: >23,000
Website: synlab.es

Good to know if you are moving

SYNLAB operates in more than 20 countries with a presence on four continents, giving it a broad international footprint.
The group reported EUR 2.54 BN revenue in 2025 and employs more than 23,000 people, including over 2,000 medical experts.
Current open roles in Spain include IT positions such as 'Internal SAP Senior Consultant Finance & Controlling (f/m)', 'Network Administrator (m/f/d)', and 'IT Infrastructure Relationship Manager (m/f/x)'.
SYNLAB states it values 'a diverse and inclusive workforce in creating a thriving working environment'.

All open roles at SYNLAB