The English-language job board for Spain

Senior Customer Reliability Engineer

Remote, Flexible·Full-time·Added 2 months ago

Sysdig

5 open roles

Apply

Overview

Job details

Permanent contract
Full-time hours.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
Sysdig doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 5+ years of experience
Senior-level role.

Pay & benefits

What you'll get

Extra days off to prioritize your well-being
Mental health support for you and your family through the Modern Health app
Great compensation package

Requirements

What we're looking for

Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.
Experience using or integrating with Systems Management technologies.
Hands-on experience with PaaS tools or other cloud management software.
Experience in application integration.
Experience writing and communicating in English and French.
5+ years of experience as a senior technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, cloud security).
Master level kubernetes and Linux experience.
Working knowledge of one or more scripting languages (Bash/Shell/Python).
Working knowledge of public providers and their services e.g. AWS, Azure, GCP
Experience balancing multiple challenges simultaneously.

Nice to have

Nice to have: knowledge of Oracle and IBM Cloud.

The role

In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.

We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?

What you'll do

You will report to the Manager of Customer Reliability, work as an important member of the technical support team providing senior level technical knowledge on our customer issues.
Work with and foster relationships with the development engineering team to ensure tracking on engineering escalations, bugs and feature requests.
Develop technical troubleshooting sessions, trainings and guides for internal CRE team members.
Develop, review and maintain the internal collection of knowledge base articles.
Triage and document bugs and enhancement requests as seen in the field, and through reproduction.
Work with our Escalation Management team on hot accounts which are high touch
Participate in on-call rotation

About Sysdig

Sysdig is a cloud-native security and observability platform that helps organizations secure their applications and infrastructure in the cloud. The company provides a unified approach to cloud security, offering solutions for threat detection, compliance, and performance monitoring across complex, dynamic environments. Founded in 2013, Sysdig has grown into a significant player in the cybersecurity space, serving a global customer base and competing with established industry giants.

Industry: Cloud Security
Founded: 2013
Employees: 500–1,000
Headquarters: San Francisco, USA
In Spain: Madrid

Good to know if you are moving

Sysdig has a significant engineering presence in Madrid, making it a viable option for international tech professionals looking to relocate to Spain.
The company's work culture is described as engineering-driven and collaborative, with a focus on open-source contributions.
The roles in Spain are primarily in engineering and customer-facing technical positions, offering opportunities to work on a widely-used, open-source security platform.
The company offers a modern, cloud-native tech stack, which can be attractive for professionals seeking to work with cutting-edge technologies.
As a global company, English is likely the working language, which can ease the transition for international hires.

In their own words

About the company & team

We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.

And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".

We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.

Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

#LI- FP1

All open roles at Sysdig