IAM Technician N1 (Identities / IGA)

• Between 0 and 2 years of experience in IAM environments, Service Desk, or Systems Administration.

• Basic knowledge of Identity & Access Management (IAM).

• Experience or knowledge in user and permission management.

• Ability to follow operating procedures and technical documentation.

• Good communication and user support skills.

✔ IBM Security Identity Manager (ISIM)

✔ IBM Security Verify Governance (ISVG)

✔ Active Directory (AD)

✔ Multi-Factor Authentication (MFA)

✔ SAML (basic level)

✔ Jira

• Previous experience in Service Desk or Technical Support.

• Knowledge of Identity Governance (IGA) processes.

• Experience with Active Directory and LDAP.

• Basic knowledge of authentication protocols (SAML, OAuth, OpenID Connect).

• Knowledge of cybersecurity and digital identity.

• Certifications related to IAM or Microsoft Active Directory.

We are looking for an IAM N1 Technician with an interest or initial experience in Identity & Access Management (IAM) to join the identity operations team. The selected person will participate in the daily management of users, access, and incidents related to IAM/IGA platforms, ensuring the correct functioning of identity and authentication processes.

• Management of user onboarding, offboarding, and modifications.

• Assignment and revocation of permissions and access.

• Resolution of incidents related to authentication and login.

• User support in MFA processes.

• Support for SSO platforms.

• Execution of access certification campaigns.

• Identification and tracking of orphan accounts.

• Management of external users.

• Registration and tracking of incidents via Jira.

• Documentation of operating procedures.

• Escalation of complex incidents to the N2 team when appropriate.

📍 Location: remote
💰 Salary: Based on experience
📅 Project: Stable

• User orientation.

• Analytical capacity and incident resolution.

• Organization and attention to detail.

• Teamwork.

• Ability to follow procedures and documentation.

• Proactivity and desire to learn IAM technologies.

Keywords: IAM, Identity Access Management, IGA, ISIM, ISVG, Active Directory, LDAP, MFA, SAML, SSO, Jira, User Provisioning, Identity Governance, Access Management, Service Desk, Cybersecurity.