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ERP Support Technician for Pharmacies

On-site in Madrid·Added 24 days ago

Tecdata Engineering

772 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
Tecdata Engineering doesn't mention sponsorship in the ad.
Work on-site in Madrid
No relocation package mentioned.
Vocational training (FP Grado Medio)
“Formación mínima de Ciclo Formativo de Grado Medio.” — per the ad.

This job was automatically translated to English.

Pay & benefits

What you'll get

📄 Permanent contract.
🚀 Stable, long-term project.
🏢 Joining a leading company in the sector.
☀️ Intensive summer schedule.
🤝 Collaborative and close-knit environment.
📈 Possibilities for professional development and growth within the organization.
🛡️ Accident insurance.
🎯 Year-end bonus.

Requirements

What we're looking for

Minimum education of a Vocational Training Certificate (Grado Medio).
Previous experience in the pharmacy sector or knowledge of the operation of a Pharmacy Office (essential).
Previous experience in Help Desk or technical support is not required, although it will be valued.
Experience in user training will be valued.
Knowledge or experience with ERP or management software will be valued.
Previous experience in the technology sector will be valued.
Clear customer orientation, communication skills, empathy, and organization.
Proactive attitude and the ability to work both autonomously and as part of a team.

The role

We are looking for an ERP Support Technician for Pharmacies to join the Help Desk department of a company specializing in IT solutions for pharmacy offices. The selected person will provide support and advice to users on the use of the management software, progressively evolving towards a specialized profile in support, training, and documentation.

What you'll do

Attend to and provide support to Pharmacy Offices regarding the operation and use of the software, both by telephone and remotely or in person.
Receive, analyze, and manage user inquiries and incidents.
Follow up on incidents until their resolution, keeping the user informed.
Diagnose and resolve first-level incidents whenever possible.
Escalate incidents that require specialized support and follow up on them.
Acquire advanced knowledge of the software and advise users on its functionalities.
Provide training on the management software to owners and employees of pharmacy offices.
Prepare and maintain guides, documentation, and support content for users.
Detect recurring needs or inquiries and pass them on to the team to contribute to service improvement.
Collaborate with other departments to offer an agile response to the needs of pharmacy offices.

How you'll work

🕓 Schedule from Monday to Friday, with rotating shifts: from 09:00 to 13:30 and from 16:00 to 19:30, or from 12:00 to 21:00 with 1 hour for lunch.

Hiring process

If you are interested in this opportunity, please apply and we will contact you as soon as possible.

About Tecdata Engineering

Tecdata Engineering (TECDATA ENGINEERING) is a technology consulting and services provider specialized in global technology projects, with a portfolio covering custom software development, legacy modernization, managed services, cloud infrastructure, Salesforce, cybersecurity (including SOC, pentesting and NIS2 compliance), and data & AI services, alongside IT talent services such as headhunting and staff augmentation. The company reports being founded in 2012 with around 500 employees ("Compañeros 500") and 5M in billing, and forms part of a broader technology consulting group with more than 550 consultants across 5 countries. It states it is present in major economic sectors including banking, telecommunications, and insurance.

In Spain, Tecdata Engineering hires across multiple locations including Madrid, Barcelona, and Bilbao, with a significant share of openings marked "Completamente remoto" (fully remote) or hybrid. Its careers portal organizes vacancies into departments such as Desarrollo y QA, Ciberseguridad, Cloud, DevOps, Sistemas y Producción, Gestión de Proyectos, Comercial, and RRHH, and current openings range from COBOL and mainframe-adjacent banking roles to data engineering, Salesforce, SAP, cybersecurity, and air traffic management QA. For international professionals considering a move to Spain, the volume of remote-eligible roles across the country is notable, though the company's careers and website content is published in Spanish.

Industry: IT Services
Founded: 2012
Employees: 500
Website: tecdata.es

Good to know if you are moving

Many openings are advertised as fully remote within Spain, e.g. "Senior Data Scientist – GCP Madrid · Completamente remoto" and "ML ENGINEER Madrid · Completamente remoto".
Hiring activity in Spain includes Madrid, Barcelona, and Bilbao, with hybrid and on-site arrangements depending on the role.
The company reports around 500 employees ("Compañeros 500") and was founded in 2012.
It is part of a technology consulting group with more than 550 consultants operating in 5 countries.
Its client sectors include banking, telecommunications, and insurance, so many roles involve regulated, enterprise-grade environments.

All open roles at Tecdata Engineering