Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

Customer Service with Italian - Part-Time

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

TP España is looking for customer service agents for a leading international media group. Join our team and work in a dynamic environment full of opportunities!

Responsibilities:

Provide timely and effective solutions to customer inquiries through various communication channels (phone, email, chat).
Troubleshoot and resolve complaints efficiently while maintaining a positive customer experience.
Ensure customer satisfaction by providing high-quality support and personalized service.

Requirements

C2 Italian and B2 Spanish.
Previous customer-facing experience (B2B or B2C).
Familiarity with omnichannel customer service.
Experience in a goal-oriented and metrics-based environment.
Communication skills and attention to detail

Desirable Competencies

Process Excellence: Systematically improve organizational processes to increase efficiency, effectiveness, and quality.
Collaboration: Work effectively with others, sharing ideas and resources to achieve common goals.
Communication: Exchange information, ideas, and messages between individuals or groups through various channels and media.
Emotional Intelligence: Understand and manage your own emotions and those of others to foster positive relationships and increase the impact of actions.
Open-Mindedness: Consider and value diverse perspectives and ideas, fostering collaboration.
Critical Thinking: Evaluate information and arguments to make informed and effective data-based decisions.
Solution Orientation: Approach problems and challenges with a focus on finding practical and effective solutions.
Entrepreneurial Mindset: Possess an attitude characterized by innovation, creativity, risk-taking, and a proactive approach to solving problems and identifying opportunities.

Benefits

6-month temporary contract, 30 hours per week
Salary: €13,184.29 gross/year
Shifts from Monday to Friday, between 11:00 and 20:00, with a one-hour break
1 week of paid training. International work environment with clear opportunities for professional growth.
Referral Program: Earn up to €2,000 for referrals.

Diversity, Equity, and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or other differences.

View original advert (Spanish)

TP España busca agentes de atención al cliente para un grupo de medios líder a nivel internacional. ¡Únete a nuestro equipo y trabaja en un entorno dinámico y lleno de oportunidades!

Responsabilidades:

Brindar soluciones oportunas y efectivas a las consultas de los clientes a través de diversos canales de comunicación (teléfono, correo electrónico, chat).
Solucionar problemas y resolver reclamaciones de manera eficiente mientras mantiene una experiencia positiva para el cliente.
Garantizar la satisfacción del cliente brindándole soporte de alta calidad y servicio personalizado.

Requirements

Requisitos

C2 de Italiano y Español B2.
Experiencia previa de cara al cliente (B2B o B2C).
Familiaridad con la atención al cliente multicanal.
Experiencia en un entorno centrado en objetivos y basado en métricas.
Capacidad de comunicación y atención al detalle

Competencias deseables

Excelencia en los Procesos: Mejorar sistemáticamente los procesos organizativos para aumentar la eficiencia, la eficacia y la calidad.
Colaboración: Trabajar eficazmente con otras personas, compartiendo ideas y recursos para alcanzar objetivos comunes.
Comunicación: Intercambiar información, ideas y mensajes entre individuos o grupos a través de diversos canales y medios.
Inteligencia Emocional: Comprender y gestionar las propias emociones y las de los demás para fomentar relaciones positivas y aumentar el impacto de las acciones.
Apertura Mental: Considerar y valorar perspectivas e ideas diversas, fomentando la colaboración.
Pensamiento Crítico: Evaluar información y argumentos para tomar decisiones informadas y eficaces basadas en datos.
Orientación a Soluciones: Abordar problemas y desafíos con un enfoque centrado en encontrar soluciones prácticas y eficaces.
Mentalidad Emprendedora: Tener una actitud caracterizada por la innovación, la creatividad, la asunción de riesgos y un enfoque proactivo para resolver problemas e identificar oportunidades.

Benefits

Beneficios

Contrato eventual de 6 meses de 30h semana
Salario: 13184.29€ brutos/año
Turnos de lunes a viernes, entre las 11:00 y las 20:00. con una hora de partido
1 semana de formación remunerada. Ambiente de trabajo internacional con claras oportunidades de crecimiento profesional.
Programa de Referidos: Gana hasta 2.000 € por referidos.

Diversidad, Equidad e Inclusión

TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminamos a empleados ni candidatos por motivos de identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo u otras diferencias.