Teleperformance is a global leader in digital business services, specializing in customer experience management, technical support, and business process outsourcing (BPO). With a massive global workforce of over 410,000 employees, the company serves as a strategic partner to many of the world's largest brands across industries such as technology, travel, and finance.

In Spain, Teleperformance is one of the largest employers of international talent, operating major multilingual hubs that support clients like Google and Booking.com. The company is highly relevant for expats due to its constant demand for speakers of dozens of different languages and its structured relocation programs for candidates moving to cities like Barcelona and Madrid.

Founded in 1978 by Daniel Julien in Paris, France, Teleperformance grew rapidly through international acquisitions. It has evolved from a traditional call center business into a global leader in digitally integrated business services.

For international professionals

One of the largest recruiters of multilingual talent in Spain, offering roles in over 20 different languages.
Frequently provides relocation packages for international hires, including flight reimbursement and initial accommodation.
Maintains a diverse, multicultural work environment with employees from over 100 different nationalities.
Offers clear career progression paths into management or specialized sales roles for tech-sector projects.

Call Center Coordinator (Team Leader) - Public Service - Morning Shift

Teleperformance Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

TP Spain, certified as a Great Place to Work, offers you the opportunity to be part of a stable team as a Team Leader for a Public Administration Service, the Barcelona Citizen Service Office. This service is on-site at their offices.

Responsibilities

Supervise the daily operation of the team.
Ensure the fulfillment of objectives (quality and productivity).
Train and support agents.
Administrative management and report preparation
Motivate and develop the team.
Conflict management and decision making.

Requirements

Essential Academic Qualification: minimum secondary education: Bachillerato / Higher Degree.
Minimum 6 months of experience in team coordination, preferably in a public administration service (e.g. 010 (municipal information and procedures), 012 (regional information phone), Housing, Treasury, Social Services etc.) whether in a contact center or in-person.
Advanced knowledge of Excel and the rest of the Office Suite.
High communication skills. Ability to provide clear and constructive feedback. Active listening with both citizens and the team.
Essential: Native level Spanish and C1 level Catalan.
English desirable.
Resilience and stress management.
Customer orientation.
Adaptability (especially in changing environments).
Analytical and synthesis capacity.
Decisiveness and resolution.
Leadership and teamwork.
Empathy and vocation for service.
Organization and responsibility.

Benefits

Contract: 3 months + permanent.
Schedule: 38.5h/w from 8:00 to 16:00 Monday to Saturday (working only two Saturdays per month; when working Saturday, Sunday and one additional weekday are off)
Salary according to the contact center agreement for a coordinator position at 38.5h/w: €18,467.43 gross/year (€1,538.95 gross/month)
Main workplace: Monumental office, Calle Sicilia 216 (possible coverage of the Sant Miquel office as well)

Diversity, Equity and Inclusion

TP is home to a global family with diverse backgrounds and lifestyles. We will always embrace diversity and will never discriminate against employees or candidates based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, or other differences.

View original advert (Spanish)

TP Spain, certificada como Great Place to Work, te ofrece la oportunidad de formar parte de un equipo estable como Team Leader para un Servicio de la Administración pública, la Oficina de Atención a la Ciudadanía de Barcelona. Este servicio es presencial en sus oficinas.

Responsabilidades

Supervisar la operación diaria del equipo.
Asegurar el cumplimiento de objetivos (calidad y productividad).
Formar y acompañar a los agentes.
Gestión administrativa y elaboración de informes
Motivar y desarrollar al equipo.
Gestión de conflictos y toma de decisiones.

Requirements

Titulación Académica Imprescindible: formación mínima secundaria: Bachillerato /Grado superior.
Experiencia mínima de 6 meses en Coordinación de equipos preferentemente en un servicio de administración pública (p.e. 010(información y trámites municipales), 012 (telf de información autonómica), Vivienda, Hacienda, Servicios Sociales etc.) ya sea en contact center o presencial.
Conocimientos avanzados de Excel y resto del Paquete Office.
Altas Habilidades comunicativas. Capacidad para dar feedback claro y constructivo. Escucha activa tanto con ciudadanos como con el equipo.
Imprescindible Castellano a nivel nativo y Catalán nivel C1.
Inglés deseable.
Resiliencia y manejo del estrés.
Orientación al cliente.
Adaptabilidad (especialmente en entornos cambiantes).
Capacidad de análisis y síntesis.
Decisión y resolución.
Liderazgo y trabajo en equipo.
Empatía y vocación de servicio.
Organización y responsabilidad.

Benefits

Contrato de 3 meses + indefinido.
Horario: 38,5h/s de 8:00 a 16:00 de lunes a sábado (trabajando sólo dos sábados al mes, cuando se trabaja el sábado se libra el domingo y 1 día más entre semana)
Salario según convenio de contact center para puesto de coordinador a 38.5h/s: 18.467,43 € brutos/año (1538.95€ brutos/mes)
Lugar de trabajo principal: oficina de Monumental, Calle Sicilia 216 (posible también dar cobertura a oficina de Sant Miquel)

Diversidad, Equidad e Inclusión

TP es el hogar de una familia global con diversos orígenes y estilos de vida. Siempre abrazaremos la diversidad y nunca discriminaremos a empleados ni candidatos por motivos de identidad o expresión de género, orientación sexual, raza, religión, edad, origen nacional, ciudadanía, discapacidad, estado de embarazo u otras diferencias.