Customer Experience Director
As Customer Experience Director, you will lead a multilingual CX team and set the global strategy. You will be responsible for customer satisfaction and scaling support models.
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87,000+ live jobsRemote, Barcelona·Added yesterday
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Fully remote
Per the ad.
Have the right to work in Spain
Treatwell doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
Gym access
Free or discounted, per the ad.
Nice to have
With hundreds of new salons being added to Treatwell every month, the Marketplace Content team is responsible for creating and optimising these profiles to attract customers to the marketplace and allow a salon to easily manage its business.
You'll be connected to all areas of the business from Supply and Customer Experience to Product and Technology to ensure our salon pages are created and maintained with all the relevant information.
You love to roll up your sleeves and get stuck into data entry, with a keen eye for detail, while also enjoying opportunities to develop and improve our customers' journey to find the perfect salon for them to book.
Reporting to one of the Marketplace Content Team Managers, you'll be working in an international team where we enjoy the opportunity to work and learn together in an open, courageous and inspiring environment.
Treatwell is Europe's leading online marketplace for beauty and wellness services, connecting millions of customers with salons and spas across multiple countries. Founded in London, the company operates a two-sided platform that enables booking, payments, and management tools for beauty professionals, with a strong focus on technology and product innovation.
In Spain, Treatwell has a significant presence, with offices in Madrid and Barcelona, and is actively hiring for engineering and commercial roles. The company offers a dynamic, international work environment with a strong emphasis on growth, making it an attractive option for tech professionals looking to relocate to Spain. Treatwell supports flexible working and provides opportunities for career development in a fast-paced, multicultural setting.
Hi, we're Treatwell. Nice to meet you.
We're a team of 700 (and growing) passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 40,000 salon partners across 13 countries, processing over 4 million bookings every month. And....breathe.
But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
Treatwell is an 'Open to All' employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
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