Patient Flow Coordinator - Veterinary Hospital

• Degree or Bachelor's in Veterinary Medicine. Highly experienced veterinary assistants will be valued.
• Previous experience in veterinary hospital environments, with knowledge of clinical operations and procedural workflows.
• Excellent organizational and multitasking management skills.
• Strong communication and negotiation skills, with the ability to coordinate different teams.
• Ability to work calmly under pressure in a dynamic clinical environment.
• Orientation toward problem-solving and the ability to handle changing and high-demand situations.
• Initiative, adaptability, and commitment to patient welfare, the hospital's operational excellence, and student training .

• Permanent contract, full-time.
• Schedule mainly in the morning (approximately from 8:00 to 16:00 h).
• Location: UEM Veterinary Hospital (Villaviciosa de Odón)
• Modality 100% on-site
• Participate in a key project for the continuous improvement of hospital operations and the patient and client experience.
• Dynamic and multidisciplinary environment, working in a coordinated manner with specialists, hospitalization, anesthesia, diagnostic imaging, surgery, and reception.
• Opportunities for learning and professional development

Are you passionate about hospital management and the coordination of teams and resources in a high-demand clinical environment? Would you like to be part of one of the leading university veterinary hospitals in Spain, contributing to improving the experience of patients, clients, and professionals? If your answer is yes, keep reading!

At the Universidad Europea Veterinary Hospital we are looking for a Patient Flow Coordinator, whose main mission will be to guarantee the fluid and efficient movement of patients throughout the hospital, from admission to diagnosis, treatment, and discharge, promoting proper coordination between services, optimizing the use of resources, and contributing to the operational excellence of the center.

• Supervise the journey of each patient from admission to discharge.
• Schedule and coordinate procedures (for example: diagnostic imaging, endoscopy, and surgery) and assign anesthesiologists as appropriate.
• Monitor cage/hospitalization occupancy and manage space availability.
• Collaborate closely with hospital nursing staff, reception, and veterinarians to maintain an optimal flow and manage capacity efficiently.
• Review the planning of referred patients and emergency admissions every morning.
• Organize the daily scheduling of procedures, ensuring efficient allocation of operating rooms, diagnostic imaging rooms, and human resources.
• Collect and analyze efficiency data to implement operational improvements and adjustments.
• Facilitate more agile care and reduce waiting times, contributing to animal welfare and client satisfaction.
• Drive process improvements by learning from other systems and improvement procedures and encourage team feedback.