Customer Strategy Consultant

• Engineering, Bachelor's degree in Business Administration/Economics, or Mathematics
• Profile with 4-5 years of experience as an analyst/consultant, accustomed to data analysis and business problems to obtain conclusions and implement improvement plans
• We are looking for a proactive person who always wants to go one step further and who enjoys challenges
• We are looking for a profile with a high analytical capacity and a high level of adaptation to new projects and challenges that may arise
• Profile with a very high level in the use of Excel and PowerPoint, key tools that they will work with daily
• High capacity for synthesis and for structuring messages and ideas to transform them into concrete actions
• Excellent communication and teamwork skills.
• Leadership skills
• Good level of English

From the Customer Strategy, department, the area responsible for getting to know and deeply understanding our customers, anticipating their needs, and designing strategies that help maintain a high level of satisfaction and strengthen their long-term relationship with us, we are looking to hire a Senior Customer Strategy Consultant to help us drive customer-centric strategic initiatives and generate a tangible impact on their experience and connection with the company.

As a senior strategy consultant, you will be part of a department very close to the customer, responsible for the satisfaction of more than 2 million customers, the maximization of revenue and loyalty through upselling actions, and the management of the customer retention strategy. Your role will have a high impact on key decisions for our customer portfolio, and you will have the opportunity to lead various strategic projects within the area.

Main functions

• Collaboration in the definition of the company's Customer Management Strategy
• Leading projects related to customer portfolio management, analyzing available information to translate it into concrete actions to improve our customers' lives, and managing the execution of the defined actions
• Collaboration in transversal and strategic company projects
• Preparation and presentation of results to relevant stakeholders, with the opportunity to present at the Executive Committee level (preparation of documents, presentation of results, and coordination of subsequent actions)
• Coordination and understanding of the global impact of online and offline upsell, retention, and satisfaction management campaigns
• Continuous analysis of the portfolio to improve segmentation processes that allow for personalized solutions for each customer, and collaboration with BI and Data Science teams to ensure continuous improvement in insight generation methods
• Management and leadership of analytical projects within the area, anticipating possible deviations, resolving potential incidents, and proposing alternative solutions