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Voice of the Customer Project Manager

Hybrid in Madrid·Full-time·Added today (last checked 13 Nov)

El Corte Ingles

386 open roles

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Our summary

Work mode: Hybrid, Madrid
Contract: Full-time
Spanish: Expected (ad in Spanish)
Experience: 3+ years
Benefits: Life insurance, flexible pay plan

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Between 3 and 5 years of experience in project management, consulting, business transformation, or process improvement.
Analytical capacity to interpret information, identify problems, and convert data into improvement proposals.
Autonomy, initiative, and the ability to drive projects and make things happen.
Excel and experience preparing reports and presentations.
Excellent communication, collaboration, and influence skills to work with different teams and areas.

Nice to have

We will positively value: Experience in business consulting, Customer Experience, UX, or Voice of the Customer. Knowledge of Power BI and Jira.

Pay & benefits

What you'll get

We offer a range of social benefits that will contribute to your well-being.

Exclusive discounts and financing options.
Life insurance.
Corporate University.
Ongoing training for professional development.
Study aid for employees' children.
Own medical service.
Flexible compensation plan.

The role

Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

The project waiting for you.

At El Corte Inglés, we want to continue evolving and improving our customers' experience. To achieve this, we are looking to hire a Project Manager with a business vision, analytical capacity, and a strong desire to drive projects that generate a real impact.

If you like understanding how things work, identifying opportunities for improvement, connecting teams, and transforming ideas into results, we would love to meet you!

What you'll do

Main duties and requirements.

Lead projects from start to finish, ensuring the fulfillment of objectives, deadlines, and deliverables.
Analyze the customer experience, identifying points for improvement in processes, services, and channels.
Perform diagnostics, analyze data, and study market trends and best practices.
Design and propose improvement initiatives, evaluating their feasibility, impact, and return for the business.
Coordinate multidisciplinary teams from areas such as Business, Customer Service, Ecommerce, and Technology.
Drive the implementation of initiatives, monitoring results and proposing adjustments when necessary.

About El Corte Ingles

El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.

With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.

Industry: Retail
Founded: 1940
Employees: 50,000–100,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Seville and 17 more

Good to know if you are moving

El Corte Inglés is headquartered in Madrid, Spain, and is a Spanish-founded company.
The company operates across all major Spanish cities, offering opportunities in retail, logistics, and corporate roles.
Spanish language proficiency is generally required for most positions, especially customer-facing roles.
The company offers a wide range of roles, from sales and operations to technology and data analytics, suitable for various professional backgrounds.
As a large, established employer, El Corte Inglés provides stable employment and opportunities for internal mobility.