Nordic Supervisor - Viking Travel Care - Spain

Are you an experienced professional in emergency medical assistance or travel insurance assistance? Do you thrive in high-pressure environments and have a passion for leading teams that make a real difference in people's lives? If so, we want to hear from you!

Viking Travel Care provides travel and medical assistance 24/7, 365 days a year for travellers and employees who are abroad, anywhere in the world.

What We Offer

• A meaningful role helping people in critical situations.

• A supportive and collaborative team environment.

• Opportunities for professional growth and development.

• Competitive salary and benefits package.

About the Role

We are seeking a dynamic and compassionate Supervisor to support our Assistance Alarm Centre teams. This critical role ensures the smooth operation of our 24/7 emergency response services, supporting Nordic travellers in need across the globe.

Key Responsibilities

• Supervise and support a team of assistance coordinators handling emergency medical and travel-related cases.

• Ensure high-quality service delivery and adherence to SLAs and KPIs.

• Act as an escalation point for complex or high-priority cases.

• Liaise with medical providers, hospitals, and international partners.

• Monitor team performance and provide constructive coaching, training, and feedback.

• Participate in shift planning and support Team Leaders.

• Contribute to process improvements and operational efficiency.

What We're Looking For

• Proven experience in emergency medical assistance or travel insurance assistance (minimum 3-4years).

• Strong leadership or supervisory experience in a fast-paced environment (minimum 2 years).

• Excellent communication and problem-solving skills.

• Ability to remain calm and effective under pressure.

• Fluency in English; and a Nordic language

• Willingness to work shifts, including evenings, weekends, and holidays.

Application deadline: 30.09.2026

Workplace: Torrevieja, Spain.

Start date: To be agreed.