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Finnish-speaking Customer Service Consultant

On-site in Torrevieja & Las Lagunas de Mijas·Full-time·Added 2 months ago (last checked 27 Oct)

Viking Assistance

6 open roles

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Our summary

Hours
Rotating shifts · Includes weekends
Work mode
On-site, Torrevieja & Las Lagunas de Mijas
Contract
Full-time
English
Required
Other languages
Swedish, Finnish

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

Nice to have

Requirements

What we're looking for

  • Experience in customer service

  • Fluent in Finnish, both spoken and written

  • Proficient in English, both spoken and written

  • Ability to work all shifts is required

  • Good skills in data/technology/systems

  • A clean criminal record is a prerequisite

  • value good work ethics

  • have strong teamwork skills

  • are comfortable working both individually and in a team

  • have strong communication skills

  • feel at ease using digital tools and phone as work tools

  • are comfortable using multiple systems simultaneously

  • are detail oriented and enjoy complex tasks

  • are solution-oriented both with customers and colleagues

  • are curious and eager to acquire new knowledge

  • are comfortable working in a fast-paced, dynamic environment

  • adapt easily to change

  • want to be a part of a solid team with strong company culture

Nice to have

  • Swedish language proficiency is a plus

Pay & benefits

What you'll get

  • A permanent, full-time position

  • A meaningful job where you get to help people

  • Comprehensive training and onboarding

  • Competitive conditions and benefits

  • A collaborative and supportive Nordic working culture with great colleagues

  • Professional growth opportunities in an international company

  • A rotating schedule within 24/7 365 operations (day, evening, and weekend shifts)

The role

About the company
Viking Assistance is a leading provider of roadside assistance services in Norway, Sweden, Denmark, Finland and Estonia. We also support drivers across Europe through our international partner network. We ensure efficient, safe, and reliable support for vehicles and passengers, no matter where a breakdown occurs. We assist in Norwegian, Swedish, Finnish, Danish, Estonian and English languages.

Role overview
As a customer service consultant, your tasks will involve receiving and responding to phone inquiries from our customers who need roadside assistance. The customers may find themselves in vulnerable situations and our job is to help and assist them in these situations. It is important to us that they receive the right assistance. You will often be the first person a customer talks to when something has happened on the road.

What you'll do

You will work as part of a larger team that helps and supports each other when needed. To accomplish this task, you will work in various systems to solve the challenges as effectively as possible. You will also assist our partners in the insurance and automotive industry with various questions related to roadside assistance.

How you'll work

  • Employment: Spanish based permanent contract, full-time

  • Location: our office in Torrevieja or Fuengirola, Spain

  • Start date: As soon as possible / to be agreed

  • Please note that remote work is not applicable

Required qualifications

We are looking for someone who works well independently and is passionate about delivering excellent service to our customers. We value a positive attitude, willingness to learn, reliability, and a genuine desire to help people. You enjoy communicating with others, providing great service, and staying calm and focused in a fast-paced environment.

Required qualifications:

We offer

  • Modern offices in either Torrevieja or Fuengirola

Hiring process


Does this sound like you?
Then we are looking forward to hearing from you! Please submit your CV and cover letter in English by November 15, 2026. In your cover letter, please tell us:

  • Who you are

  • Why you would like to join Viking

  • Why you are motivated to help people and work within assistance services

  • What experience, skills, or background you believe would help you succeed in this role

  • Whether you already live in Spain or are planning to relocate

Applications will be reviewed on an ongoing basis and the position may be filled before the application deadline. We encourage you to submit your application as soon as possible!

About Viking Assistance

Viking Assistance is a Swedish company specializing in travel insurance and emergency assistance services. They operate a 24/7 assistance center that supports travelers in need of medical, legal, and logistical help while abroad, coordinating with local providers and ensuring clients receive prompt care. The company is part of the broader Nordic travel insurance ecosystem and serves customers primarily from the Nordic countries, with a strong focus on high-quality customer service and operational efficiency.

In Spain, Viking Assistance has established a significant operational presence, with offices in Torrevieja and Fuengirola, where they employ multilingual customer service consultants and assistance coordinators. The work environment is international, with teams speaking Norwegian, Swedish, Danish, Estonian, and other languages, making it an attractive destination for Nordic and Baltic professionals looking to relocate to the sunny Spanish coast. The company values cultural fit and language skills, offering a unique opportunity to combine a career in assistance services with a lifestyle change in Spain.

Employees
1,000
Headquarters
Stockholm, Sweden
In Spain
Torrevieja, Fuengirola

Good to know if you are moving

  • Viking Assistance has offices in Torrevieja and Fuengirola, both popular coastal towns in Spain, offering a relaxed lifestyle with easy access to beaches and a warm climate.
  • The company hires multilingual staff, particularly speakers of Norwegian, Swedish, Danish, and Estonian, making it a great fit for Nordic professionals seeking to work in Spain.
  • Roles include customer service consultants, assistance coordinators, and even a Swedish-speaking registered nurse for travel care, indicating a diverse range of opportunities.
  • Working at Viking Assistance allows you to use your native language daily while living in Spain, without needing to be fluent in Spanish for most positions.
  • The company operates 24/7, so shift work is common, but this can offer flexibility for those who prefer non-traditional schedules.
All open roles at Viking Assistance

Location

Viking Assistance · Torrevieja

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